Technical Support Officer - Micah Liverpool

Church of England; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in social justice is seeking a dedicated Micah Social Justice Business Support Manager to lead operational activities in Liverpool. This role is pivotal in providing essential support services, including food provision and financial advice, while raising awareness of poverty and social exclusion. The ideal candidate will possess strong communication skills and a passion for community service, ensuring compliance with health and safety policies while fostering a welcoming environment. Join this impactful organization and contribute to meaningful change in the community through effective management and support initiatives.

Qualifications

• Strong communication skills are essential for interacting with diverse stakeholders.
• Experience in operational management and data handling is crucial.

Responsibilities

• Oversee food provision and operational support for Micah Liverpool.
• Manage data and reporting for foodbanks and community programs.
• Develop effective communication strategies for outreach.

Skills

Operational Management

Data Management

Financial Management

Communication Skills

Customer Service

Social Awareness

Education

Relevant Degree or Equivalent Experience

Tools

Database Management Software

Finance Software

Website Management Tools

Job description

The following content displays a map of the job's location - Liverpool.

Micah Social Justice Business Support Manager

Vacancy Reference: cofe/TP/65649/7979

Number of Positions: 1

Contract Type: Employee (Permanent)

Working Hours: 35

Location: Liverpool

Closing Date: 17/01/2025

Vacancy Category: Social Justice

Business Unit: Diocese of Liverpool

Organizational Unit: Cathedrals

Introduction

The role of Micah Social Justice Business Support Manager is to oversee the operational activity of Micah Liverpool to meet its objectives:

• Providing food and other household items.
• Providing advice and support to overcome financial problems and maximise income, including developing Recruitability programmes to assist individuals in contributing productively to society.
• Raising public awareness of issues relating to poverty and social exclusion.
• Signposting to relevant information and advisory services.
• Preserving and protecting the physical and mental health of individuals, families, and the wider community.

It’s essential to remain enthusiastic and professional, consistently delivering a high standard of customer service. Approach tasks with a positive, "can do" attitude, seeking efficient and effective ways of working. Maintain a tidy workspace to create a welcoming environment for colleagues and visitors.

Ensure compliance with Micah Liverpool’s Equality and Diversity and Health & Safety policies. Strong communication is key, as you’ll regularly interact with colleagues, partners, congregation members, and visitors, serving as an ambassador for the Cathedral.

Additional duties may be assigned as needed, aligned with your role.

Key Responsibilities

• Operational Oversight: Oversee Micah Liverpool food provision and office/technical support.
• Data and Reporting:
  • Manage data for foodbanks, volunteer programmes, and community markets.
  • Create, manage, and maintain databases.
  • Support funding reports and applications.
  • Provide weekly, monthly, and annual footfall figures.
  • Oversee impact assessment of projects.
  • Complete questionnaires and feedback forms with foodbank users.
  • Record personal details of foodbank users.
  • Update and maintain the foodbank database.
• Finance and Administration:
  • Manage finances and bookkeeping.
  • Transfer paper-based information to databases.
  • Ensure Micah’s finance systems operate efficiently.
• Communications:
  • Manage and maintain the website.
  • Assist with developing an effective communications strategy (website, social media, and promotional content).
  • Ensure the values of Micah are implemented across all areas.
• Food Procurement:
  • Assist Driver in collecting and delivering donations to Micah Liverpool Foodbank.