Technical Support Officer - LHC

LHC Procurement Group

Greater London

On-site

GBP 36,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Salary £39,975 p.a.

Car allowance £5,740 p.a.

Birthday leave

Volunteering leave

Wellbeing allowance

Private medical cover

Health cash plan

Work from anywhere days

Enhanced family leave

Retail discounts

Job summary

LHC Procurement Group is seeking a proactive Technical Support Officer to help manage projects, support procurement and ensure quality control across our regional frameworks. You will interact with clients, AppCos, contractors and colleagues to keep projects on track and compliant.

The role requires hands-on support, strong communication, and the ability to travel across Midlands, London and the Southeast. A vocational building/technical qualification and five years’ sector experience are

Qualifications

Five years’ experience in building/construction/housing sector.
Vocational qualification in building, construction or technical discipline.
Solid understanding of construction products, services and technical documentation.

Responsibilities

Attend meetings and monitor progress across projects.
Build and maintain relationships with clients, AppCos, contractors and stakeholders.
Provide technical and procurement support, review tender docs and contractor pricing guidance.
Conduct site and factory visits to monitor quality and compliance.
Promote LHC products and services through stakeholder engagement and events.

Skills

Strong communication

Excellent organisational skills

Independent problem solving

Stakeholder relationship building

Education

Vocational qualification in building/construction/technical discipline

Tools

CRM systems

Databases

Microsoft Dynamics

Job description

Are you a proactive and detail-oriented professional with a passion for the built environment and project support? We're searching for a dynamic Technical Support Officer who thrives on supporting the intricate details of construction processes while also providing crucial support for project success. If you're ready to bring your expertise to a role that combines the best of both worlds, join our team and be an essential part of our mission to improve lives and places.

As a Technical Support Officer in our Midlands, London and Southeast region, you will play a key role in delivering added value services to clients and supporting the successful operation of LHCPG frameworks. Working closely with the Senior Technical Support Manager and the wider LHC team, you will provide both project and technical support, helping clients, partners and contractors to achieve successful procurement and project outcomes. From attending project meetings and carrying out site visits to reviewing technical documentation and providing guidance on LHCPG products and services, you'll act as a trusted point of contact for a range of stakeholders. You'll also help ensure compliance with framework requirements, support quality assurance activities, and represent LHC across the construction and procurement sectors.

Key aspects of the role include:

Supporting projects throughout their lifecycle, including attending meetings, monitoring progress and helping to resolve project-related queries
Building and maintaining strong relationships with clients, Appointed Companies (AppCos), contractors and other key stakeholders
Providing technical and procurement support, including the review of tender documentation, validation of contractor pricing and guidance on LHC frameworks and services
Undertaking site and factory visits to monitor quality, compliance and adherence to specifications
Promoting LHC's products and services through stakeholder engagement, industry events and marketing activities

What we are looking for:

You'll have experience within the construction, building or housing sector and a good understanding of building products, services and project delivery. We're looking for someone who enjoys building relationships, is comfortable working independently and can provide practical support and advice to a wide range of stakeholders.

To be successful in this role, you'll bring:

At least five years' experience working in a building, construction or housing environment
A vocational qualification in a building, construction or technical discipline
A good understanding of construction products, services and technical documentation
Experience using databases, CRM systems, or platforms such as Microsoft Dynamics
Strong communication skills with the ability to engage confidently with everyone from site teams to senior leaders
Excellent organisational skills and the ability to manage a varied workload across multiple projects and locations
A proactive approach to problem-solving, with the confidence to work independently and take ownership of tasks
The ability to develop and maintain effective working relationships with clients, contractors and colleagues

You’ll also need a full UK driving licence and be willing to travel throughout the region, including occasional overnight stays.

Please review the attached Job Description and Person Specification for further information on the role, key responsibilities and essential criteria.

At LHCPG, the work we do has real impact. We're a purpose-driven, not-for-profit organisation that helps improve lives and places across communities in the UK. In return, you'll enjoy a supportive culture, opportunities to develop your career and a range of benefits designed to help you thrive both inside and outside of work.

Some of the benefits you’ll enjoy include: