Technical Support Officer (French)

Disrupt; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology and customer support company in the United Kingdom is seeking a fluent French and English speaker for a progressive role in IT support. This opportunity is ideal for candidates passionate about IT with a customer service background. The role involves providing technical support, diagnosing issues, and maintaining high-quality service through customer interaction primarily via phone and email. Ideal candidates will demonstrate strong communication and problem-solving skills.

Qualifications

• Must speak fluent French and English.
• Experience in a customer-facing role is essential.
• Technical support or IT help desk experience is advantageous.

Responsibilities

• Provide technical support and answer customer queries via phone and email.
• Diagnose and resolve issues with laptops, PCs, hardware, software, and related equipment.
• Maintain high-quality customer service and adhere to service management principles.
• Investigate system and service problems.
• Escalate complex issues to higher-level support.

Skills

Fluent French & English language skills, written and spoken

Customer service experience

Strong communication skills

Attention to detail

Problem-solving skills

Job description

Fluent French speaker?

Looking for a progressive role within IT / Technology and customer support?

This is an exciting opportunity for someone passionate about IT (degree, college, boot camp, personal development) and with a customer-facing background (customer service, hospitality, retail) to start their career in IT/Technology, transition to a new career path, or advance into a more progressive role.

Our client considers all backgrounds as long as you speak fluent French and English and can demonstrate your passion for IT (through study, work experience, etc.). You must enjoy customer interaction and supporting customers in resolving IT challenges. This role is similar to first-line technical support and requires strong communication, relationship-building, attention to detail, problem-solving skills, and fluency in French, as the customers are French-speaking.

We welcome applicants who have the core skills (French and customer service experience) and can articulate their passion for a career in IT.

Suitable backgrounds include:

• Essential: Fluent French & English language skills, written and spoken
• Motivated, driven, and hardworking individuals willing to work at the Reading Head Office daily
• Anyone with relevant language skills and a customer-facing background (call centre, customer service, retail, hospitality)
• Previous experience in technical support, IT support, or help desk roles is advantageous

We also consider:

• Graduates or school/college leavers with additional study, certifications, or work experience in a technology/IT-related field
• Career changers, returners, or ex-military personnel who have completed further training in technology/IT and seek career development
• Technical support officers looking for growth opportunities within a progressive and supportive organization

This role involves customer interaction primarily via phone and email, with some video meetings.

Responsibilities and requirements include:

• Providing technical support and answering customer queries via phone and email
• Diagnosing and resolving issues with laptops, PCs, hardware, software, and related equipment
• Maintaining high-quality customer service and adhering to service management principles
• Investigating system and service problems
• Escalating complex issues to higher-level support and following up on open cases