Technical Support Officer (closing date: 11/08/23)

TN United Kingdom; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Officer to join their Highways and Transportation department. This role requires excellent administration skills and a self-motivated individual who can thrive in a busy office environment. The successful candidate will handle various administrative tasks, support site-based staff, and engage with the public, primarily via telephone. A generous benefits package awaits, including annual leave, family-friendly policies, and opportunities for career progression within the council. Join a supportive team where your contributions will make a difference!

Benefits

Generous Annual Leave

Family Friendly Policies

Local Government Pension Scheme

Staff Discount Schemes

Qualifications

• Excellent administration skills and ability to learn quickly.
• Experience in a customer-focused environment is desirable.

Responsibilities

• Provide effective technical administrative support.
• Deal with the public mainly by telephone.

Skills

Administration Skills

Customer Service

Microsoft Office

Database Management

Welsh Language Skills

Job description

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Client:

City & County of Swansea

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

46a90207af64

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Further information

Swansea Council Highways and Transportation department are seeking to appoint a Technical Support Officer. You will have excellent administration skills and be a self-motivated individual to work within a busy Highways office, with the ability to learn new skills quickly. The successful candidate will be expected to undertake various administrative tasks within the Highways Technical Support team based in Clydach.

You will be responsible for dealing with the public mainly by telephone so experience working in a customer-focused environment would be desirable, and the ability to provide effective technical administrative support.

Good communication and team working skills, together with the ability to use Microsoft Office systems will be essential. Previous administrative experience in an office environment is a must, along with the ability to follow processes accurately and experience in using databases is desirable and training will be provided for in-house systems. You will be the main contact for site-based staff on work actions. Candidates with Welsh language skills are desirable.

This role is on a permanent contract of 37 hours a week, and we can offer you in return a generous benefits package including; Generous annual leave, Family friendly policies, Local Government Pension Scheme, Staff discount schemes and opportunity to progress within Swansea Council.

To discuss further details for this role please contact Jason Parker on .

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