Technical Support Officer (12 Months FTC)

LBB; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave 31 days

Local Government Pension Scheme

Flexible working policy

Discounts for retailers and services

Payroll benefits

Training opportunities

Well-being programs

Job summary

BARNET COUNCIL is seeking an Administrative Officer to register Street Naming and Numbering applications, upload documents, and manage casework on the Document Management System.

The role covers non-complex applications under the London Building Acts, with a caseload including numbering, naming, and address confirmations, plus coordinating external consultations as required. Flexible working arrangements are available.

Qualifications

• Experience in an administrative or customer-facing environment.
• Ability to provide excellent customer service and respond to enquiries.
• Strong organisational skills and ability to manage competing priorities under pressure.
• Confident with IT systems and maintaining accurate records.
• Excellent communication and interpersonal skills.
• Able to work collaboratively in a team and adopt a flexible approach.

Responsibilities

• Register new Street Naming and Numbering applications on the system and upload documents to the DMS.
• Process non-complex Street Naming and Numbering applications per London Building Acts and local conventions.
• Handle a designated caseload including numbering of buildings under 5 units, naming, and confirmation of addresses; ensure external consultations are carried out efficiently.

Skills

Admin experience

Customer service

Organisation

IT systems

Communication

Teamwork

Job description

Important Information for Current Barnet Council Employees

Where possible, employees who have access to Oracle are encouraged to apply via the Opportunity Marketplace (Internal Career Site). This helps to ensure applications are correctly identified as internal and avoids potential delays during the recruitment process.

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About the role

• To register new Street Naming and Numbering applications on system, ensuring all documentation received is uploaded onto the Document Management System.
• To process non-complex Street Naming and Numbering applications in accordance with the London Building Acts (Amendment) Act 1939 (Part II) and local Naming of Street and Buildings and Numbering Buildings Conventions.
• To be responsible for a designated caseload that include the following types of applications:
  • Numbering of buildings under 5 units
  • Naming of buildings
  • Confirmation of addresses
  • To ensure that all statutory external consultations where applicable with the Emergency Services and Royal Mail are carried out efficiently and within internal deadlines.

About you

To be successful in this role, you will:

• Have experience working in an administrative or customer-focused environment.
• Be able to provide excellent customer service and respond effectively to enquiries.
• Have strong organisational skills with the ability to manage competing priorities and work accurately under pressure.
• Be confident using IT systems and databases and maintaining accurate records.
• Have excellent communication and interpersonal skills.
• Be able to work collaboratively as part of a team and demonstrate a flexible approach to supporting service delivery.

What we offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme , which provides a valuable guaranteed income in your retirement together with security for your dependents
• A comprehensive Flexible Working Policy which supports work-life balance by empowering staff and management to make decisions around when, where, and how work is done
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance

System notice: Some dates shown on our online application system (such as Apply Before) appear in US date format (MM/DD/YYYY) due to Oracle system settings.

Artificial intelligence (AI) can be a useful tool to support your application as a reasonable adjustment, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn, escalated to counter Fraud for further investigation and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.