Technical support Officer

Capita; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Capita is seeking a Gas Support Officer to ensure gas safety standards while providing technical information to stakeholders. The role demands 5-8 years of experience in the gas industry and involves comprehensive support for compliance and legislation, as well as collaboration across departments. This position offers opportunities for professional growth in a well-established company committed to safety and public service.

Benefits

23 days holiday, rising to 27

Paid volunteering days

Annual bonus/car allowance

Company pension and life assurance

Flexible working options

Qualifications

• 5-8 years working experience within the Gas industry.
• Broad knowledge of the gas industry.
• Ability to gather data for effective decision making.

Responsibilities

• Provide technical information and gas safety advice to stakeholders.
• Respond to inquiries on gas safety and compliance.
• Manage production of technical articles and publications.

Skills

Technical Support

Health & Safety Knowledge

Time Management

Education

City and Guilds / NVQ in gas service engineering

Appropriate Accredited Certification Scheme proof of competence (ACS assessments)

Job description

The role of the Gas Support Officer is to provide technical information and gas safety advice to all stakeholders and the general public, so that safety standards are maintained and improved, to ensure that Gas Safe Register is promoted throughout the gas industry, associated trades and the general public.

Job Description

What you’ll be doing:

Respond efficiently to telephone, written and e- mail enquiries on gas associated building industries and Nationally Accredited Certification S cheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally so that gas safety awareness is increased, and legislation complied with.

Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.

Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.

Provide cover for Technical Officers in other areas as required to maintain Company service standards.

Constantly review and provide technical information taking into account industry changes and technical standards

What we’re looking for:

5 - 8 years working experience within the Gas industry

City and Guilds / NVQ in gas service engineering.

Appropriate Accredited Certification Scheme proof of competence (ACS assessments).

Broad knowledge of gas industry

Excellent understanding of health & safety, Building Regulations and other legislation.

Other:

Ability to gather data and research so that effective decision making processes can be applied.

Strong prioritising, co- ordination, time management skills and the abil ity to work under significant pressure

A good knowledge and understanding of computer based systems

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services

What’s in it for you?

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

A discretionary annual bonus / car allowance or company car – if applicable

Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Reiterate flexible or remote working options if available or highlight if business is open to discussing

At our *insert location* office, you’ll also benefit from (e.g. discounted membership at the onsite gym / free parking / weekly lunch club etc.)

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.