Technical Support Officer

WYRE FOREST DISTRICT COUNCIL; Kidderminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wyre Forest District Council is recruiting a full-time Technical Support Officer for the Local Planning Authority. You will assist in day-to-day planning activities, including registration of applications and responding to inquiries, while supporting officers and maintaining planning data and the website.

The role involves administrative duties, finance monitoring, and providing office-based support to the Planning team, contributing to efficient service delivery for the district.

Qualifications

• Manage information and data in support of housing and planning functions.
• Registration of planning and related applications.
• Administration of planning appeals.
• Respond to phone, email and written enquiries.
• GIS plotting of application sites.
• Maintenance of the planning website information.
• Monitor finances; and
• Provide office based support for the Planning team.

Responsibilities

• Provide day-to-day assistance to the planning team.
• Support officers with tasks to meet deadlines.
• Assist with information governance and data accuracy.

Skills

Data management

Planning registrations

Customer inquiries

Administrative support

GIS plotting

Job description

Wyre Forest District Council are looking to recruit a full time Technical Support Officer to join the Local Planning Authority team. You will help with day-to-day activity of supporting a busy planning team which involves registering planning and related applications, supporting applicants and consultees, and preforming wider administration functions for the Directorate of Housing and Planning. This is a great opportunity to join a professional, friendly, and proactive team that helps to deliver positive changes in the built and natural development of Wyre Forest. You'll be the person that helps planning and related applications being processed within set timescales, and support Officers in their day-to-day tasks. The Technical Support Officer duties would include:

• Manage information and data in support of the professional functions in Housing and Planning;
• Registration of planning and related applications;
• Administration of planning appeals;
• Respond to phone, email and written enquiries;
• GIS plotting of application sites;
• Maintenance of the web-site information for Planning;
• Monitor finances; and
• Provide office based support for the Planning team.

This job includes duties that may require an element of physical exertion and mobility on an occasional or frequent basis. We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Over 100,000 people live here and you can help shape our district's future as part of our circa 350 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community. To find out more about Wyre Forest District Council, or the area we serve please visit our website at www.wyreforestdc.gov.uk, 'Like' us on Facebook www.facebook.com/WyreForest/ or follow us on Twitter @WyreForestDC.

We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We believe in rewarding employees and working for us has some great benefits. We focus on supporting your physical, financial and emotional wellbeing. You can expect to enjoy a range of learning and development opportunities designed to enhance you in your role. Our excellent benefits also include a competitive salary and pension scheme, favourable holiday entitlements and flexible working options. We are dedicated to enabling each individual to be the best that they can be, and are committed to equality, diversity and inclusion. We are a Disability Confident Employer and hold the Defence Employer Recognition Scheme Bronze award. If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

Our vision

• We are working together
• We are fair
• We are dependable
• We put communities first

Our Priorities

• Economic growth and regeneration
• Securing financial sustainability for services the local communities value
• A clean, safe and green place to live, work and visit