Technical Support Officer

Nuclearinst; City of Edinburgh; On-site; GBP 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Officer, where your expertise in ICT and engineering systems will play a crucial role in supporting vital surveillance capabilities. This exciting opportunity offers a chance to work on the Jindalee Operational Radar Network, ensuring operational availability and performance. You'll collaborate with diverse teams, troubleshoot technical issues, and contribute to meaningful projects that enhance national security. If you're passionate about technology and thrive in a dynamic environment, this role could be your next great adventure.

Benefits

Flexible working hours

Employee wellbeing programs

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Experience in Radar, Telecoms, Electronics, and IT Networking.
• Ability to work with minimal supervision in a customer-focused IT team.

Responsibilities

• Support ICT and technical systems for the JORN radar network.
• Perform basic network administration and fault-finding.
• Conduct preventative maintenance on ICT systems.

Skills

Radar Systems

Telecommunications

Information Technology

Network Troubleshooting

Red Hat Linux

Education

Certificate IV in Electronics

Certificate IV in Telecommunications

Certificate IV in Information Technology

Tools

Red Hat Operating System

Job description

Technical Support Officer

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have a great opportunity for a Technical Support Officer to join our JORN (Jindalee Operational Radar Network) Line of Business based at SA-RAAF Edinburgh.

Reporting to the Battlespace Surveillance Centre Maintenance Lead, you will be responsible for ensuring the operational availability of ICT and engineering systems in support of the RAAF surveillance capabilities.

The role will see you working across a shift pattern which encompasses days and evenings.

Key responsibilities include:

• Support ICT and technical systems in order to maintain the Jindalee Operational Radar Network (JORN) and other relevant surveillance systems
• Perform basic network administration functions utilising the Red Hat operating system
• Assist in system level fault-finding including the management of faults and liaising between the customer, field technicians and engineering teams
• Perform inspections and conduct preventative maintenance to ensure availability of ICT systems, emergency backup power and cooling systems
• Ensuring documentation of all faults and maintenance activities are conducted in accordance with engineering procedures
• Support engineering activities
• Monitor system health and performance
• Prepare, update and compile fault reports and documentation on significant outages and limitations to the system
• Maintain knowledge and expertise in propriety products used in the surveillance systems
• Carry out investigations into deficiencies and defects within the BSC operational support area
• Fulfil all the requirements of an Authorised Tradesperson under the Sustainment Maintenance Contractor (SMC) structure

About YOU

• Certificate IV or higher or relevant experience in a technical field such as Electronics, Telecommunications, Information Technology
• Demonstrated experience across areas such as Radar/ Telecoms/ Electronics/ IT Networking and Systems Administration
• Demonstrated Experience working in a customer focused IT team, and able to work with minimal supervision
• Demonstrated Experience in administering Red Hat Linux operating system
• Demonstrated Experience in network troubleshooting including switching and routing
• Demonstrated Experience in RF or radar systems
• Defence security clearance or eligibility to obtain
• Eligibility to be cleared for International Traffic In Arms (ITAR) regulations

We believe in hiring for potential, we know that some candidates hesitate if they don’t tick all the boxes. If this role interests you, but you don’t meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia’s largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.

International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information.