Technical Support Officer

Service Care Solutions Ltd; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority council is seeking a Technical Support Officer to manage daily operational workflows and provide essential administrative support. The role requires strong experience in administration, knowledge of MS Office, and excellent communication skills. This ongoing contract is based in Bristol and offers £131 per day PAYE or £170 per day umbrella.

Qualifications

• Strong experience in administration or business support, ideally within a housing or repairs setting.
• Good working knowledge of MS Office and internal scheduling or repairs systems.
• Ability to interpret policies and follow guidelines.

Responsibilities

• Provide daily administrative support across responsive repairs and maintenance teams.
• Handle post, scanning, photocopying, and resource scheduling.
• Resolve internal and external enquiries and escalate when necessary.
• Support operational delivery of projects and services.

Skills

Administrative experience

Knowledge of MS Office

Organisational skills

Confident communication

Job description

Technical Support Officer – South West Council
£131 per dayPAYE / £170 per dayUmbrella (Inside IR35)
37 hours per week
Ongoing contract

We’re currently recruiting for a Technical Support Officer to join a local authority’s Responsive Maintenance team, delivering essential business support functions across the service. This is a varied, fast-paced role ideal for someone with strong administrative experience and the ability to manage day-to-day operational workflows.
Working alongside Surveyors, Repairs Managers, and frontline staff, you'll help keep services running smoothly by owning processes, resolving issues, and ensuring accurate documentation, scheduling, and reporting.

Responsibilities:

• Provide daily administrative and business support across responsive repairs and maintenance teams.
• Manage office tasks such as handling post, scanning, photocopying, and diary/resource scheduling.
• Handle confidential data in accordance with data protection and council policy.
• Support operational delivery of projects and services, including small-scale project participation.
• Resolve internal and external enquiries and escalate when necessary.
• Assist in maintaining work schedules, contractor coordination, and service planning.
• Provide specialist admin support for key operational areas or systems.
• Promote service improvements and support team development.

Requirements:

• Strong experience in administration or business support, ideally within a housing or repairs setting.
• Good working knowledge of MS Office and internal scheduling or repairs systems.
• Ability to interpret policies, follow guidelines, and take initiative on day-to-day tasks.
• Strong organisational skills and attention to detail.
• Confident communicator with internal staff, external contractors, and members of the public.
• Ability to handle confidential and sensitive data appropriately.

Contact:
To apply or find out more, please contact James at Service Care Solutions -01772 208967 - [e-mail]