Technical Support Officer

SRUC; Aberdeen City; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working solutions

Enhanced pension contributions

Cycle to work scheme

Learning and development

Job summary

SRUC’s Aberdeen Campus invites applications for a Technical Support Officer. You will support teaching and research in veterinary skills, operate and maintain specialist equipment, and guide staff and students in technical tasks.

Applicants should have SCQF Level 8+ or equivalent, with desirable HND in related fields. The role offers hybrid working options, generous learning opportunities, and a focus on practical problem solving across disciplines.

Qualifications

• Educated to SCQF Level 8 or above or demonstrated equivalent experience.
• Desirable: Higher National Diploma in an animal, veterinary, laboratory, or related discipline.
• Experience in technical support within veterinary/science education environments.

Responsibilities

• Operate specialist machinery and equipment and maintain workshop areas.
• Record and report data accurately and in line with procedures.
• Provide technical instruction and guidance to staff and students.
• Troubleshoot faults and liaise with IT for related issues.
• Carry out maintenance and servicing following set instructions.
• Ensure safe, compliant work environment and procure supplies as needed.
• Support teaching/research activities and contribute to problem solving.
• Engage in professional development and adapt to changing requirements.

Skills

Technical support

Equipment maintenance

Data analysis

Problem solving

Education

SCQF Level 8 or higher

HND or higher in veterinary/animal science/related field

Tools

Laboratory/workshop equipment

Job description

The job requirements are detailed below. Where applicable the skills, qualifications, experience, knowledge and memberships required for this job have also been included.

School of Veterinary Medicine and Biosciences.

The first new School of Veterinary Medicine in Scotland for 150 years.

Scotland’s Rural College (SRUC) has developed an innovative new School of Veterinary Medicine & Biosciences. We have a clear ambition to ‘promote the resilience of our graduates to sustainably support the animals and rural communities at the heart of Scotland’s Natural Economy’.

Wayne Powell, SRUC Principal and CEO. "We are an ambitious institution with a bold vision for the future. This is a ground-breaking model to expand access to educational opportunities and broaden the range of potential students who would not ordinarily be able to attend a School of Veterinary Medicine. It will also help solve existing skills shortages across Scotland."

The Opportunity:

We are looking for a Technical Support Officer to join our friendly team at our Aberdeen Campus on a full time, permanent contract.

The main purpose of this role is to provide technical support to students and staff within the School of Veterinary Medicine, primarily within the Veterinary Skills Centre, while also supporting activities across other areas of the School as required. You will use your technical expertise and knowledge to contribute to the successful delivery of teaching and research programmes, particularly in the areas of veterinary clinical skills, anatomy, physiology, pathology, public health and related disciplines.

The following activities will be delivered supporting research and/or teaching:

• Operate a range of specialist machinery and/or equipment.
• Record and report data accurately.
• Carry out a range of equipment maintenance and servicing according to instructions.
• Ensure that the workshop/laboratory/work environment is maintained to the standard required to deliver the appropriate level of service.
• Liaise where appropriate with external providers (e.g. regarding operation, maintenance and servicing of machinery and/or equipment.
• Provide technical instruction and advice to colleagues, students and/or customers as required.
• Investigate and devise technical solutions to a range of practical problems to facilitate effective learning, teaching and support services.
• Clarify work requirement with colleagues, manager or customers, identify and resolve any immediate problems, and refer most complex to manager.
• Perform work activities to appropriate time and quality requirements, following established procedures.
• Analyse and interpret data/test results, using a range of standard procedures and present findings accurately.
• Identify and rectify faults/problems with equipment and protocols, and where appropriate liaise with Information & Digital Services in relation to IT faults and problems.
• Follow set procedures relating to purchasing of supplies.
• The driving of vehicles for the business of SRUC may be required.
• Engage in and undertake professional development activity appropriate/relevant to the post and related professional practices.
• Carry out any other reasonable duties commensurate with the grade and nature of the post.

Minimum Qualifications:

Applicants should be educated to SCQF Level 8 or above or be able to demonstrate equivalent relevant experience gained through employment. A Higher National Diploma (HND) or higher qualification in an animal, veterinary, laboratory, or closely related discipline is desirable. Equivalent practical experience in a technical support role within a veterinary, animal science, laboratory, or educational environment will also be considered.

Eligibility for Sponsorship:

Please note that this position does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK without requiring sponsorship.

Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Hybrid working solutions (in some areas)
• Tailored investment in and individuals' learning and development

SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the "Disability Confident Employer" symbol. SRUC is a member of the Athena SWAN charter.

SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046