Technical Support & OEM Coordination Specialist

Arjo; Gloucester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Holiday buy/sell scheme

Eye care vouchers

Cycle to work scheme

Perks app

Discounted gym memberships

Job summary

Arjo is seeking a Technical Support & OEM Coordination specialist to ensure effective technical support and seamless coordination between Arjo, OEM partners, customers, and service teams across the UK. You will maximise equipment uptime, resolve technical issues promptly, and support service performance targets.

You will liaise with customers, insurers, and third-party organisations, provide technical advice to field engineers, and maintain strong relationships with OEMs and internal departments

Qualifications

• Provide high-quality technical support for OEM products and services.
• Coordinate OEM support requests and technical activities.
• Maintain strong relationships with OEMs, customers and internal teams.
• Demonstrate excellent customer service and professional communication.

Responsibilities

• Provide technical support for OEM products across the UK Service business.
• Act as main point of contact between Arjo and OEM partners.
• Coordinate and manage OEM support requests, repairs, and technical activities.
• Support UK Service operation in maintaining service performance and revenue objectives.
• Share knowledge and best practices across teams.

Skills

Customer service

Technical support

Organisational skills

Communication skills

Tools

Microsoft Office

Job description

As a Technical Support & OEM Coordination Specialist, you will be responsible for ensuring effective technical support and seamless coordination between Arjo, OEM partners, customers, and service teams. Your work will help maximise equipment uptime, resolve technical issues efficiently, support service performance targets, and deliver a high-quality customer experience across the UK Service business. Key Duties and Responsibilities:

• Provide technical support for OEM products across the UK Service business.
• Act as the main point of contact between Arjo and OEM partners.
• Coordinate and manage OEM support requests, repairs, and technical activities.
• Support the UK Service operation in maintaining service performance and revenue objectives.
• Complete customer insurance reports and technical assessments.
• Liaise directly with customers, insurers, and third-party organisations regarding equipment-related claims and investigations.
• Ensure accurate technical information and supporting documentation are provided to all relevant stakeholders.
• Support field engineers and service teams with technical advice and problem resolution.
• Maintain strong relationships with OEMs, customers, and internal departments to ensure effective service delivery.
• Share knowledge, best practice and support colleagues as required.
• You will be highly organised, customer-focused and comfortable working in a fast-paced environment. You'll bring:
• A willingness to learn and develop knowledge of Arjo products and services
• Excellent customer service skills and a professional telephone manner
• Strong organisational and time-management skills with the ability to meet deadlines
• Good working knowledge of Microsoft Office (Excel, Outlook and Word)
• Clear written and verbal communication skills
• A proactive, self-motivated and team-focused approach
• High attention to detail and the ability to work accurately under pressure
• Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
• Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
• Additional Perks: Benefit our holiday buy and sell scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more! Why Diversity Matters To Us At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people. Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all., At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.