Technical Support Nurse

Mvsvets; Newcastle upon Tyne; On-site; Full time

Job summary

A leading company in veterinary services is seeking a Technical Support Nurse to provide expert technical support and training for veterinary products. This role requires a Registered Veterinary Nurse who can confidently communicate and support customers while developing training resources. Enjoy a supportive work environment with extensive benefits including flexible leave and a pension plan.

Benefits

6 weeks leave a year

Pension matched up to 6%

Health cash plan for treatments

Buy/Sell holiday scheme

Discounted gym membership

Qualifications

• Qualified, preferable Registered Veterinary Nurse with orthopaedic knowledge.
• Excellent oral and written communication skills.
• Methodical approach and strong organizational skills.

Responsibilities

• Deliver technical support and training to customers.
• Develop training materials for equipment maintenance.
• Coordinate equipment loan services.

Skills

Communication

Organizational Skills

Problem Solving

Teamwork

Empathy

Education

Registered Veterinary Nurse

Tools

Microsoft Software

Microsoft Teams

Job description

Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Vet Direct are an important part of the CVS. CVS Group plc are an AIM listed,international integrated veterinary services provider which delivers to clients through the various business areas; our veterinary practices, our service divisions (eg buying groups, diagnostic laboratories and pet crematoria etc and e-commerce division. Our success is derived from the passion our people in all divisions have for animals and making pets a priority, is at the heart of our work, every day.

Vet Direct are excited to be recruiting for aTechnical Support Nurseacross over 35-40 hours a week (flexible) Monday – Friday.

Summary of role:

• Gain and maintain extensive knowledge of our equipment and products
• Accurately and confidently, deliver technical support and training to customers and sales teams.
• Develop technical support libraries and training videos on the use, maintenance, calibration and troubleshooting of equipment.
• Provide information leaflets on new equipment.
• Supporting the repairs department and liaising with manufacturers to resolve technical queries and warranties.
• Co-ordinating the loan service for equipment.
• Maintain and share accurate records on equipment that develops faults during warranty period.
• Supporting the integrated repairs department.
• Selling of products from the Vet Direct portfolio.

Key Skills Required:

• Qualified, preferable Registered Veterinary Nurse (Orthopaedic knowledge an advantage).
• Excellent oral and written communication skills, with use of Microsoft software and Teams.
• Well organised with a methodical approach to prioritising workload.
• Team player with a high level of dedication and a positive outlook.
• A bias and determination to understand and gain hands on experience with the full equipment range.
• Problem solver with an eye for detail.
• Empathetic approach to customers and colleagues.

In addition to an hourly rate of £14.50, we offer a range of company benefits including:

• 6 weeks leave a year (5 weeks annual leave + Bank Holidays or equivalent time off)
• You will gain an extra days annual leave every year in your first 5 years of employment, taking you up to 7.6 weeks leave a year
• Pension matched up to 6%
• Health cash plan – money saved on everyday health treatments
• You can also buy up to 4 weeks additional leave or sell 1 week's leave each year with our Buy/Sell holiday scheme
• A range of flexible benefits to suit your needs, including discounted gym membership

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.