Technical Support Manager - Refrigeration And Air Conditioning

Jamieson Clark; Cranfield; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company car

Healthcare

Dental

Pension contribution

Mobile

Laptop

Job summary

Jamieson Clark is seeking an experienced Technical Service Support Manager to lead the East of England / Southern Midlands HVAC team. The role combines home and office based work with occasional field oversight across service branches, focusing on VRV/VRF HVAC and refrigerated systems.

You will oversee a regional team of service engineers, coordinate advanced technical queries, and drive fault finding and preventative maintenance programmes while maintaining strong IT, organizational and

Qualifications

• Extensive hands-on HVAC refrigeration and air conditioning expertise.
• Ability to lead regional service engineers and coordinate field operations.
• Strong IT literacy and excellent organisational/communication skills.

Responsibilities

• Oversee regional team of service engineers across East of England / Southern Midlands.
• Lead advanced level air conditioning service engineers and guide fault finding and fixes.
• Coordinate field and office-based activity, including PPMs and emergency calls.

Skills

HVAC fault-finding

Leadership

PPM management

IT literacy

Field service

Education

Industry qualifications

Manufacturer training courses

Job description

Position - Technical Service Support Manager £60k with bonus

Company - Large National M&E provider with a national team of service engineers

Location - East of England / Southern Midlands (home + field + office based between various service branches)

Industry - Commercial HVAC / Air conditioning / Refrigeration

Desired Experience - Advanced Technical Refrigeration and Air conditioning service engineer, service manager, fault find and fix, PPM's, Planned Preventative Maintenance, Industry Qualifications, Manufacturer Training Courses.

The Role

A leading national mechanical engineering provider seeks an experienced Technical Support Manager to lead their East of England / Southern Midlands HVAC team. The successful candidate will oversee and support their regional team of service engineers on any advanced air conditioning technical queries or problems they may have, primarily VRV / VRF HVAC and refrigerated systems. This is a unique hybrid role that is home / office based, occasionally working in the field overseeing a large team of engineers and regional service branches.

Experience Required

You will have extensive previous hands on experience servicing, fault find and fix on HVAC systems primarily refrigeration and air conditioning. As this is both in the field and working from different regional offices, you must be IT literate and have excellent organisational and communication skills in order to work effectively under pressure in a fast-paced team environment. Excellent communication and leadership skills are required as you will be overseeing service engineers from a variety of different backgrounds and intermediate to advanced levels of experience. Refrigeration and air conditioning qualifications along with at least ten years of experience are expected for this role as you will also be overseeing advanced level air conditioning service engineers and having to lead by example

The Company

This is a long established company that prides itself on having excellent company morale and career development. The company is one of the largest M&E providers nationally and due to growth of the company they are looking to add to their ever-expanding air conditioning service team. They have a national team of regional Technical Service Support Managers each overseeing a regional team of service engineers and they have extensive experience either hands on and/or through qualifications to ensure their service engineers get the very best advice on fault finding and fix situations whether emergency call out or planned preventative maintenance / PPM's.

The Package

• Starting salary is from £50,000 up to £60,000 with bonus, however it is flexible depending on the experience of the candidate.
• Due to the seniority and requirements of this position you will receive a company car which you can choose from a corporate fleet selection provider.
• Also a generous amount of holiday, increasing after each year of service, healthcare, up to 11% pension contribution, dental, mobile and laptop.