Technical Support Manager - £70,000 - Remote

iO Associates - UK/EU; Greater Manchester; Remote; GBP 60,000 - 70,000; Full time

Job summary

An established industry player in health tech is looking for a Technical Support Manager to lead a high-performing team in delivering exceptional IT support. This role involves managing daily operations, ensuring compliance with industry standards, and providing technical guidance across various platforms. You will have the opportunity to work with innovative software solutions that enhance healthcare delivery. With a focus on professional development and a flexible working environment, this role is perfect for those passionate about IT in healthcare. Join a forward-thinking organization that values your expertise and offers a supportive work culture.

Benefits

25 days annual leave

Professional development

EV scheme

Cycle-to-work

Private health insurance

Qualifications

• 5+ years in technical support with management experience.
• Strong understanding of Windows environments and networking.

Responsibilities

• Manage daily operations of the technical support team.
• Act as escalation point for complex technical issues.

Skills

Technical Support Management

Windows Desktop and Server Environments

Microsoft 365

Networking (TCP/IP, DNS, DHCP)

Virtualization Technologies (VMware, Hyper-V)

Scripting (PowerShell, HTML, SQL, JSON)

RMM and EDR Tools

Cloud Experience (AWS)

Tools

Microsoft 365

Atlassian

VMware

Hyper-V

Job description

Technical Support Manager - £70,000 - Remote

Type: Permanent

Location: Fully remote (Greater Manchester, North West, United Kingdom)

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Full Job Description

Job Title: Technical Support Manager
Type: Permanent
Location: Fully remote
Start Date: ASAP
Salary: £60,000 - £70,000 per annum

iOAssociates are partnering with a Health Tech organization that provides innovative software solutions to healthcare providers, enhancing clinical workflows and communication through seamless integration of healthcare IT systems.

We are seeking a hands-on and experienced Technical Support Lead to manage and expand the support function. You will lead a high-performing team, overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and is key to ensuring quality service delivery, technical excellence, and compliance within a regulated environment.

Key Responsibilities:

• Manage daily operations of the technical support team, ensuring SLAs and KPIs are met
• Act as escalation point for complex technical issues, providing 2nd and 3rd line support across infrastructure, internal applications, and customer solutions
• Recruit, train, and develop support staff to build a high-performing team
• Collaborate with cross-functional teams for deployment, updates, and issue resolution
• Implement ITIL best practices, including incident, problem, change, and knowledge management
• Ensure compliance with ISO 27001, ISO 13485, GDPR, and NHS Data Security & Protection Toolkit
• Monitor and maintain performance, health, and security of systems
• Contribute to root cause analysis and generate performance reports for senior management
• Maintain accurate documentation and asset registers
• Provide end-user support, training, and guidance on tools like Microsoft 365, Atlassian, and internal applications

Skills and Experience:

• 5+ years in a similar technical support role with management responsibilities
• Deep understanding of Windows Desktop and Server environments
• Experience with Microsoft 365 and Entra ID, including SSO and policy management
• Strong networking knowledge (TCP/IP, DNS, DHCP)
• Experience with virtualization technologies (VMware, Hyper-V)
• Familiarity with scripting (PowerShell, HTML, SQL, JSON) and system monitoring
• Proficient in RMM, EDR, and disaster recovery tools
• Support experience with hardware such as PCs, laptops, tablets, and mobile devices (Android/iOS)
• Cloud experience, preferably AWS
• Comfortable working in ISO-regulated environments (ISO 27001 / ISO 13485)

Desirable:

• Experience in healthcare, NHS IT systems and processes

What’s in it for you?

• 25 days annual leave plus public holidays, with buy/sell options
• Benefits including professional development, EV scheme, cycle-to-work, private health insurance, etc.
• Flexible remote or office-based work in London
• Occasional travel to customer sites

If you are passionate about supporting IT systems in healthcare and have leadership experience, get in touch today!