Technical Support Manager

The People Co; Worcester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the food industry seeks a Technical Support Manager to act as the first point of contact for technical queries and manage product complaints. The role involves ensuring compliance with food safety and regulatory standards, while supporting internal and external teams to uphold product quality. Candidates should have a degree in Food Science or related experience, along with strong communication skills.

Benefits

Hybrid working arrangement

Competitive salary and benefits

Qualifications

• Degree in Food Science or related field OR 3 years in a technical role in the food industry.
• Strong communication and problem-solving skills.
• Experience in complaints management is advantageous.

Responsibilities

• Act as the first technical point of contact for customers and suppliers.
• Manage the company complaints system, ensuring efficient resolution.
• Ensure compliance with food safety regulations.

Skills

Communication

Problem Solving

Knowledge of Food Safety

Technical Customer Support

Education

Degree in Food Science or related field

Job description

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As the Technical Support Manager, you will be the first point of contact for technical queries from customers and suppliers. You will play a key role in managing product complaints and non-conformances while ensuring compliance with legal and food safety requirements. Reporting to the Technical Director, you will work as part of a wider technical team, providing essential support across the business.

Key Accountabilities

• Act as the first technical point of contact for customers and suppliers.
• Manage and maintain the company complaints system, ensuring efficient resolution.
• Investigate and respond to technical inquiries within set deadlines.
• Ensure compliance with food safety regulations and customer requirements.
• Work closely with internal teams and external partners to uphold product quality and safety standards.
• Monitor and report against key performance indicators (KPIs).
• Support the technical team in periods of high demand.

People Profile

• Degree in Food Science or a related field OR at least 3 years of experience in a technical role within the food industry.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of food safety and regulatory compliance.
• Experience in complaints management and technical customer support is advantageous.

What’s on Offer:

• A hybrid working arrangement (a couple of days from home).
• Competitive salary and benefits.
• The opportunity to work for a leading business in the food industry.

If you have a passion for food quality and technical excellence, we’d love to hear from you. Apply today to be part of a dynamic and respected industry leader!

We regret we cannot offer visa sponsorship and can only consider candidates who hold right to work in the UK.