Technical Support Manager

Siemens Energy Limited; Lincoln; On-site; GBP 50,000 - 75,000; Full time

Job summary

Siemens Energy Limited is seeking a Technical Support Manager in Lincoln to enhance customer support for Oil & Gas clients. The role involves leading onsite teams, managing project execution, and ensuring HSE compliance. Ideal candidates will have extensive experience with gas turbines and strong project management skills.

Benefits

Competitive compensation packages

Comprehensive health and wellness benefits

Opportunities for professional development

Flexible work arrangements

Collaborative and inclusive work culture

Access to brand-new technology

Qualifications

• Minimum of 5 years experience with SGT gas turbine fleets.
• Strong commercial and team management skills.
• Technical knowledge for troubleshooting and maintenance.

Responsibilities

• Lead onsite teams, ensuring compliance with HSE policies.
• Serve as the onsite liaison for customers and address queries.
• Manage onsite project planning and execution.

Skills

Project management

Communication

Team leadership

Troubleshooting

HSE compliance

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

A Snapshot of Your Day
Join us as a Technical Support Manager, where you will play a pivotal role in enhancing the support we provide to our major Oil & Gas customers. Imagine being the key point of contact, ensuring customer satisfaction while leading onsite teams through complex projects. You will collaborate with various business areas to drive technical project management and business improvement initiatives, all while maintaining a strong focus on health, safety, and environmental (HSE) execution. Your expertise will be crucial in managing data quality and providing comprehensive technical knowledge to ensure successful project outcomes and service outages.
How You'll Make an Impact

• Lead onsite teams, ensuring compliance with HSE policies and driving down accidents while promoting near-miss reporting.
• Serve as the dedicated onsite liaison for customers, addressing queries and coordinating resolutions to enhance customer satisfaction.
• Identify and pursue business opportunities, including modernisation and upgrades, in collaboration with project management and sales teams.
• Produce and validate site reports, work packs, and schedules, ensuring data accuracy to drive productivity and business fluency.
• Manage onsite project planning and execution, highlighting risks and ensuring all project history supports the claims management process.
• Foster a culture of continuous improvement, striving for flawless project delivery and exceptional customer service.

What You Bring

• A minimum of 5 years of experience in delivering service products within an operating environment, specifically with SGT gas turbine fleets and associated equipment.
• Strong commercial and project management experience, with the ability to manage your time effectively to meet project requirements.
• Proven experience in leading teams and driving business improvement activities across projects.
• Comprehensive technical knowledge to assist with troubleshooting, maintenance activities, and the interpretation of technical documents.
• A commitment to HSE execution, with experience conducting EHS audits and ensuring compliance during all activities.
• Outstanding communication and interpersonal skills, allowing you to work effectively with diverse teams and collaborators.

About the Team
Our Gas Services division offers low-emission power generation through service and decarbonisation. With a focus on zero or low-emission power generation, we bring all gas turbines under one roof, along with steam turbines and generators. We capitalise on decarbonisation opportunities through our service offerings, modernisation, and the digitalisation of our fleet.

Who is Siemens Energy?

Siemens Energy is a global energy tech company with 100,000 employees in 90+ countries.

Our distributed team is dedicated to realising sustainable, reliable, and affordable energy by pushing the boundaries of what is possible. We carry forward a 150-year legacy of innovation that seeks individuals who will champion our focus on decarbonisation, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energise society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits

• Competitive compensation packages and performance-based incentives.
• Comprehensive health and wellness benefits to support your overall well-being.
• Opportunities for professional development and career growth.
• Flexible work arrangements to support work-life balance.
• A collaborative and inclusive work culture that values your contributions.
• Access to brand-new technology and resources to drive innovation.

https://jobs.siemens-energy.com/jobs