Technical Support Manager

System Recruitment Limited; Hereford; On-site; GBP 40,000 - 41,000; Full time

Job summary

A leading designer and manufacturer of specialized refrigeration units is seeking a Technical Support Manager based in Hereford. This role focuses on supporting Key Accounts, providing training to service partners, and managing various projects while ensuring excellent customer service. The ideal candidate has a technical background in refrigeration and experience in post-sales support. Competitive salary of up to £41,000 plus benefits offered.

Qualifications

• Essential to have a technical background in refrigeration.
• Experience in service background and customer support required.
• Role involves managing key projects and providing equipment training.

Responsibilities

• Support Key Accounts while managing Service Support across all areas.
• Organize and provide specific equipment training to service partners.
• Manage specific equipment parts and ensure compliance to SLA.

Skills

Technical Support Manager

After Sales Support Manager

post sales

customer service

refrigeration units

Education

Technical background in refrigeration, mechanical, or electrical engineering

Job description

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Engineering Jobs Hereford, England £40000 - £41000 per annum Permanent Apply Now

Technical Support Manager

A leading designer and manufacture of very specialised refrigeration units have an immediate requirement for a Technical Support Manager to join them.

Key Skills: Technical Support Maanger, After Sales Support Manager, post sales, customer service, refrigeration units

Salary: Upto £41,000 benefits

Location: Hereford, HR2 6JX

Please note this is a technical role and it is essential you have a technical background in refrigeration, mechanical and/or electrical engineering.

As Technical Support Manager your role will focus around supporting the companies Key Accounts, whilst providing support for the Service Support & Service Desk across all business areas. This will encompass the daily management of specific key projects ensuring that reactive works, planned works and support is accurately completed and recorded whilst adhering to specific SLA’s.

As Technical Support Manager you will be responsible for organising and providing specific equipment training to service partners and specific equipment parts management support to the company.

It is essential that you have come from a service background and can deliver the highest level of professional customer support.

This role is very admin/office based and will involve 1 weekend out 4 in the office providing support.

I have a full detailed job description available, please click “apply now” for more details.