Technical Support Manager

TN United Kingdom; Hereford; On-site; GBP 34,000 - 41,000; Full time

Job summary

An established industry player is seeking a Technical Support Manager to enhance their specialized refrigeration unit services. This role combines technical expertise with customer service, requiring a background in refrigeration, mechanical, or electrical engineering. You will manage service support operations, ensuring timely completion of reactive and planned works while providing training to service partners. If you thrive in a dynamic environment and have a passion for delivering exceptional support, this opportunity is perfect for you.

Qualifications

• Technical background in refrigeration, mechanical, or electrical engineering.
• Experience in a service environment providing high-level customer support.

Responsibilities

• Support key accounts and manage service desk operations.
• Organize and deliver equipment training to service partners.

Skills

Technical Support Management

Customer Service

Refrigeration Units

After Sales Support

Job description

Technical Support Manager

A leading designer and manufacturer of specialized refrigeration units has an immediate requirement for a Technical Support Manager to join their team.

Key Skills

• Technical Support Manager
• After Sales Support Manager
• Customer service
• Refrigeration units

Salary & Location

Salary: Up to £41,000 plus benefits

Location: Hereford, HR2 6JX

Role Overview

This is a technical role requiring a background in refrigeration, mechanical, and/or electrical engineering. As a Technical Support Manager, your responsibilities include supporting key accounts, managing service support and service desk operations across all business areas, and ensuring reactive and planned works are completed and documented within SLA guidelines.

You will also organize and deliver equipment training to service partners and manage specific equipment parts support for the company.

Requirements

• Experience in a service environment, providing high-level customer support
• Technical background in refrigeration, mechanical, or electrical engineering
• Ability to manage projects and support teams effectively

Additional Details

This role is predominantly office-based with some weekend support required (1 weekend out of 4).

For a full detailed job description, please click “apply now”.