Technical Support (Linux/Hosting/cPanel)

Principle HR; Preston; Remote; GBP 28,000 - 31,000; Full time

Job summary

A leading company in web hosting is seeking a Technical Support professional to provide level 1 & 2 support. The role involves assisting clients with various issues in a Linux server environment, with responsibilities including troubleshooting and ensuring compliance with company procedures related to ISO standards. Offered as a full-time position, it involves onsite training followed by remote work. Candidates must be based near Preston.

Qualifications

• Experience in a Linux environment via command line is crucial.
• Knowledge in web hosting services such as web, email, SSL, DNS, security is required.
• Excellent communication skills needed for client interaction.

Responsibilities

• Assist clients with level 1 & 2 support via email and telephone.
• Troubleshoot client or server issues and conduct log file analysis.
• Guide clients on accomplishing requested tasks.

Skills

Linux command line experience

Web hosting principles knowledge

Software management experience

Excellent communication skills

Tools

cPanel

Job description

Please note: Due to the location of the company's data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire. Relocation is NOT an option -Candidates requiring relocation and/or visa sponsorship CANNOT be considered

• The role: Technical Support (Linux Server / cPanel / Web Hosting)
• Business: Web Hosting/Datacentre
• Contract: Permanent / full-time: Mon to Fri 0900-1700 OR 1600-midnight (remote based after onsite training)
• Salary: £28k to £31k basic + benefits
• Location: Near to Preston, Lancashire (PR7 postcode)

Snapshot of the role:

• Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
• Assessing and responding to alerts from our internal monitoring system.
• Troubleshooting client or server issues, log file analysis & more
• Guiding and advising clients on how to independently accomplish requested tasks.
• Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Required Skills:

• Experience of working in a root Linux environment via command line.
• Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
• Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
• Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management

Desirable Skills:

• Experience of cPanel software at a root/command line level.
• Scripting knowledge (PHP, Perl, Bash/Shell, etc).
• Knowledge of TCP/IP, networking, etc.
• Virtualisation experience.