Technical Support Frontend Engineer (UX)

Proactive Appointments; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions company is looking for a Technical Support Frontend Engineer with UX and Front End experience to provide technical support for complex systems and troubleshoot issues. The ideal candidate should have strong experience in UI development, JavaScript, and cloud applications. This is a contract position for 12 months, offering £215 per day, and applicants with SaaS support experience are preferred.

Qualifications

• Provide technical support to engineers and technicians.
• Respond when first-line support fails to fix issues.
• Experience with cloud/web applications and application support.

Responsibilities

• Diagnose, troubleshoot, and repair complex computer systems.
• Articulate solutions to complex technical problems.
• Lead investigations and resolve issues with technical understanding.

Skills

UI development or support experience

CSS, AJAX, ReactJS, GraphQL, AngularJS

Reading and debugging Java and JavaScript code

Troubleshooting using browser developer tools

Knowledge of cloud/web applications

Scripting languages: JavaScript, Python, Perl

Experience with relational databases

Object Oriented code debugging

Experience using Linux/Unix or Microsoft Server

Excellent written and verbal communication skills

Tools

Eclipse

Splunk

Xcode

Android studio

SauceLab

Job description

Overview

Technical Support Frontend Engineer (UX)

Our client is looking for a Technical Support Engineer with UX and Front End experience. You will provide technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems.

You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Contract: 12 months

Inside IR35

£215 per day

Key skills & experience

• UI development or support experience
• Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
• Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
• Troubleshooting experience using browser developer tools
• Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
• Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Good experience with relational databases (eg MySQL, Oracle).
• Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience using Linux/Unix OR Microsoft Server
• Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.

Desirable Skills

• Experience providing SaaS support
• Experience developing applications within the ServiceNow Platform
• Experience diagnosing performance related issues.
• Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.