Technical Support Frontend Engineer (UI/UX)

ZipRecruiter; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Support Frontend Engineer specializing in UI/UX to provide vital technical assistance to clients. The role requires significant experience with frontend technologies and troubleshooting in complex environments. Candidates must demonstrate exceptional communication skills and the ability to solve intricate technical problems effectively within a collaborative framework.

Qualifications

• Experience in troubleshooting and providing technical support.
• Comfortable reading and debugging code in Java and JavaScript.
• Ability to articulate complex technical solutions clearly.

Responsibilities

• Provides technical support to field engineers and technicians.
• Responds to situations where first-line support has failed.
• Lead investigations and resolve complex issues efficiently.

Skills

UI development or support experience

CSS

AJAX

ReactJS

GraphQL

AngularJS

Mobile application development

Reading and debugging Java

Reading and debugging JavaScript

Troubleshooting using browser developer tools

JavaScript scripting

Python scripting

Perl scripting

Unix Shell scripting

Windows Shell scripting

MySQL

Oracle

Object Oriented code (Java)

Linux/Unix experience

Microsoft Server experience

Excellent communication skills

Problem solving

Tools

Eclipse

Splunk

Xcode

Android Studio

SauceLab

Job description

Job Description

Technical Support Frontend Engineer (UI/UX)

Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems.

You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

12 months

Inside IR35

£215 per day

Key skills & experience

• UI development or support experience
• Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
• Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
• Troubleshooting experience using browser developer tools
• Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
• Scripting : JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Good experience with relational databases (eg MySQL, Oracle).
• Good experience writing or debugging Object Oriented code (Java , other relevant technologies ok)
• Experience using Linux/Unix OR Microsoft Server
• Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.

Desirable Skills

• Experience providing SaaS support
• Experience developing applications within the ServiceNow Platform
• Experience diagnosing performance related issues.
• Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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