Technical Support Engineer, Water and Waste

Wärtsilä; Poole; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leader in marine technology seeks a Technical Support Engineer in Poole, England. This role involves delivering expert support, managing field service operations, and enhancing customer relationships. Ideal candidates will have a strong engineering background and proven technical support experience, focusing on customer satisfaction and compliance with policies. Opportunities for professional growth in a collaborative environment await.

Benefits

Professional growth opportunities

Collaborative team environment

Impact on sustainability

Qualifications

• Strong mechanical and/or electrical marine engineering background is essential.
• Proven experience in technical support and field service.
• Excellent understanding of P&ID and mechanical/electrical drawings.
• Ability to work independently and collaboratively.

Responsibilities

• Deliver expert technical support across the WAW product line.
• Manage and coordinate field service operations.
• Develop and maintain high-level customer support.
• Provide quotations and manage service orders.
• Support field engineers and ensure follow-up actions.
• Promote additional services and spare parts.

Skills

Mechanical engineering

Electrical engineering

Troubleshooting

Customer service

Communication skills

Education

HND/HNC or equivalent

Tools

SAP

Job description

Wärtsilä’s Water and Waste (WAW) business unit offers one of the world’s most comprehensive portfolios of water and waste handling solutions for the maritime industry. As a global leader in innovative technologies, we help our customers operate beyond compliance, delivering sustainable and efficient systems across all marine segments.

We are now looking for a Technical Support Engineer to join our dynamic Service Delivery team in Poole, Dorset. This is a key role within our Field Services function, specialising in providing technical support, spare parts, and lifecycle solutions for marine and industrial systems. Our team of highly skilled engineers, technical specialists, and service professionals is committed to ensuring that our customers' equipment operates at peak performance throughout its lifecycle.

What you’ll be doing

As a Technical Support Engineer, you will:

• Deliver expert technical support across the entire WAW product line, ensuring timely and effective resolution of customer issues.

• Manage and coordinate field service operations, utilising highly skilled Field Service Engineers and third-party contractors to meet customer requirements.

• Develop and maintain high-level customer support, building strong relationships with customers and shipowners.

• Provide quotations, manage service orders, and ensure accurate documentation in SAP.

• Support field engineers, review service reports, and ensure follow-up actions are implemented.

• Promote additional services, upgrades, and spare parts to enhance customer value.

• Ensure compliance with QEHS policies and contribute to continuous improvement initiatives.

What we’re looking for

To succeed in this role, you should have:

• A strong mechanical and/or electrical marine engineering background (HND/HNC or equivalent).

• Proven experience in technical support, including troubleshooting and field service.

• Excellent understanding of P&ID, mechanical, and electrical drawings.

• Strong communication, organisational, and customer service skills.

• The ability to work independently and collaboratively in a fast-paced environment.

• A valid driving licence and willingness to travel occasionally, including overseas.

Why join us?

• Be part of a global leader in marine innovation and sustainability.

• Work in a collaborative, supportive, and forward-thinking team.

• Enjoy opportunities for professional growth and development.

• Contribute to shaping a cleaner, more efficient future for the maritime industry.

If you're passionate about technical excellence, customer satisfaction, and making a real impact in the marine sector, we’d love to hear from you.

Apply now and help us shape the future of marine technology.

Last application date: 15/08/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.