Technical Support Engineer, Water and Waste

Wärtsilä; Poole; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global leader in marine technology is seeking a Technical Support Engineer in Poole, Dorset. You will provide expert support for marine equipment and coordinate field service operations. The ideal candidate has an HND/HNC in engineering and solid experience in technical support. Join a collaborative team focused on innovation and sustainability in the marine industry.

Benefits

Professional growth opportunities

Collaborative work environment

Qualifications

• Strong mechanical and/or electrical marine engineering background.
• Proven experience in technical support and troubleshooting.
• Excellent understanding of mechanical and electrical drawings.

Responsibilities

• Deliver expert technical support across the entire product line.
• Manage and coordinate field service operations.
• Provide quotations and manage service orders.

Skills

Strong communication skills

Organisational skills

Customer service skills

Troubleshooting

Education

HND/HNC in Mechanical or Electrical Engineering

Tools

SAP

P&ID understanding

Job description

Wärtsilä’s Water and Waste (WAW) business unit offers one of the world’s most comprehensive portfolios of water and waste handling solutions for the maritime industry. As a global leader in innovative technologies, we help our customers operate beyond compliance, delivering sustainable and efficient systems across all marine segments.

We are now looking for a Technical Support Engineer to join our dynamic Service Delivery team in Poole, Dorset. This is a key role within our Field Services function, specialising in providing technical support, spare parts, and lifecycle solutions for marine and industrial systems. Our team of highly skilled engineers, technical specialists, and service professionals is committed to ensuring that our customers' equipment operates at peak performance throughout its lifecycle.

Responsibilities

As a Technical Support Engineer, you will:

• Deliver expert technical support across the entire WAW product line, ensuring timely and effective resolution of customer issues.
• Manage and coordinate field service operations, utilising highly skilled Field Service Engineers and third-party contractors to meet customer requirements.
• Develop and maintain high-level customer support, building strong relationships with customers and shipowners.
• Provide quotations, manage service orders, and ensure accurate documentation in SAP.
• Support field engineers, review service reports, and ensure follow-up actions are implemented.
• Promote additional services, upgrades, and spare parts to enhance customer value.
• Ensure compliance with QEHS policies and contribute to continuous improvement initiatives.

Requirements

To succeed in this role, you should have:

• A strong mechanical and/or electrical marine engineering background (HND/HNC or equivalent).
• Proven experience in technical support, including troubleshooting and field service.
• Excellent understanding of P&ID, mechanical, and electrical drawings.
• Strong communication, organisational, and customer service skills.
• The ability to work independently and collaboratively in a fast-paced environment.
• A valid driving licence and willingness to travel occasionally, including overseas.

Why Join Us

Be part of a global leader in marine innovation and sustainability. Work in a collaborative, supportive, and forward-thinking team. Enjoy opportunities for professional growth and development. Contribute to shaping a cleaner, more efficient future for the maritime industry.

If you're passionate about technical excellence, customer satisfaction, and making a real impact in the marine sector, we’d love to hear from you.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.