Technical Support Engineer (US hours)

Proventeq; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in technology solutions is seeking an experienced tech support professional to provide maintenance and support for Proventeq products. The ideal candidate will have a strong background in .Net and SQL Server with proven problem-solving abilities. This hybrid role requires excellent communication and a willingness to work flexible hours to support international clients.

Qualifications

• Experience supporting .Net/SQL Server based products.
• Strong technical diagnostic and problem-solving skills.
• Solid customer liaison experience.

Responsibilities

• Providing tech support and maintenance on Proventeq products.
• Troubleshooting in customer environments focusing on resolving issues.
• Updating customers/partners on the status of support tickets.

Skills

.Net

SQL Server

Problem-solving

Customer liaison

Technical diagnostics

Agile Methodologies

DevOps

Tools

Zendesk

Remedy

Job description

Key Responsibilities

• Providing tech support and maintenance on Proventeq products
• Providing tech support on SharePoint Online/M365 migration and adoption related issues
• Troubleshooting in customer environments focusing on resolving customer issues
• Answering customers/partners related product queries through our support portal
• Prioritising your workload based on the criticality of issues and SLAs
• Updating customers/partners on the status of support tickets in an effective manner
• Creating content in the support knowledge base
• Contribute to the customer support organization participating in meetings/training sessions
  
  

Required Skills

• Good experience supporting .Net/SQL Server based products and custom applications
• Strong technical diagnostic and problem-solving skills
• Solid customer liaison experience
• Expertise in Application support and maintenance Tools such as Zendesk, Remedy
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
• Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
• Proven technical diagnostic and problem-solving skills
  
  

Good To Have Skills

• Good knowledge of SharePoint/M365 (Configuration and Administration)
• Experience in SharePoint support - an added advantage
• Advanced SQL skills such as performance analysis, etc.
• Experience of Extract, Transform and Load type solutions
  
  

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.