Technical Support Engineer - UI / Scripting

ZipRecruiter; London; Hybrid; GBP 41,000; Full time

Job summary

A leading company seeks a TSE – UX to assist customers on a cloud-based enterprise platform. This hands-on role involves troubleshooting UI issues, collaborating with international teams, and enhancing customer experience. The ideal candidate will have strong UI support experience and familiarity with various technologies.

Benefits

Weekly pay

Laptop provided

Qualifications

• Experience supporting cloud-based SaaS platforms preferred.
• Ability to read/debug JavaScript and use browser developer tools.

Responsibilities

• Support customers on a cloud-based enterprise platform.
• Help troubleshoot UI-related issues and debug frontend behaviour.
• Create small scripts to streamline issue resolution.

Skills

UI development or support experience

JavaScript

ReactJS

GraphQL

AngularJS

CSS

Mobile app development

Python

Bash

Shell

MySQL

Oracle

Strong communication skills

Solutions-driven mindset

Tools

Splunk

Eclipse

Android Studio

Job description

Job Description

I’m hiring (again!) for our long-term client – this time for a TSE – UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment.

• Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE
• Salary: Up to £41,000 per annum
• Location: Staines, Surrey – Hybrid, 2 days onsite (40 minutes by train from London)
• Start: ASAP
• Hours: 40 hours/week | Weekly pay | Laptop provided

What’s the role?

You’ll support customers working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing.

You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes.

We’re looking for someone with:

• UI development or support experience
• Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development
• Ability to read/debug JavaScript and use browser developer tools
• Scripting with JavaScript, Python, Bash or Shell
• Understanding of MySQL or Oracle
• Strong communication skills and a solutions-driven mindset

Nice to have:

• Experience supporting cloud-based SaaS platforms - if you have ServiceNow experience, it is a huge plus.
• Familiarity with tools like Splunk, Eclipse, Android Studio

Why apply?

If you enjoy solving technical puzzles, working closely with customers and dev teams, and want to grow within a well-supported environment – this is a solid move.

Interested or want to know more? Drop me a note here or email [e-mail]