Technical Support Engineer/Trainer (CT HV Electric)

SMS Plc.; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to enhance their commitment to safe energy solutions. This role involves fieldwork, mentoring, and training to ensure compliance with health and safety regulations. You'll be pivotal in developing and delivering training for CT Electric metering, while also supporting the growth of field engineers. The position offers hybrid working options and a comprehensive benefits package, including generous holiday allowances and health plans. If you are passionate about energy solutions and have the technical expertise to guide others, this opportunity is perfect for you.

Benefits

25 personal holiday days

Hybrid working options

Employee Ownership Scheme

Enhanced Maternity leave

Medicash health plan

Life Insurance

Pension matching scheme

Training and development support

Qualifications

• Driving Licence required for the role.
• Experience in CT HV and LV metering installations is essential.

Responsibilities

• Support the NHH/HH Asset Product Owner in achieving safety and compliance.
• Deliver training and mentor field workforce for continual improvement.
• Conduct audits and assessments for CT Electric metering installations.

Skills

Commercial Awareness

Strong Communication Skills

Coaching Ability

Technical Experience

Strong IT Skills

Data Protection and GDPR Compliance

Ability to Work Under Initiative

Ability to Prioritize Workload

Education

18th Edition Qualification

Assessor Qualification

Tools

Microsoft Office Suite

Job description

Apply now

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Automatic enrolment onto our Employee Ownership Scheme.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

Reporting to the NHH/HH Asset Product Owner, the Technical Support Engineer role is to ensure that SMS achieves its installation commitments safely, by providing support and technical knowledge to the SMS employees and customers. The role will involve travel in the field to spend time auditing, coaching, mentoring and developing our CT Field Engineers. The role will also involve taking the lead on all CT Electric training delivery requirements and working with the Training and Compliance Manager accordingly.

This role is field based, and the working hours are 40 hours per week - Monday to Friday.

Key Responsibilities:

• Assist the NHH/HH Asset Product Owner to ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
• Support the development of company e-learning training and amendments to procedures.
• Deliver training to the highest standard.
• Assist the Training and Compliance Manager with external visits, audits and awarding bodies.
• Assess candidates on all aspects of CT Electric metering installations.
• Develop and improve training to meet the business requirements.
• Responsible for delivering the “CT Electric competency assessment” process.
• Mentor field workforce and coach where necessary to deliver continual improvement.
• Carry out tooling and equipment checks to ensure all field operatives are compliant.

To be considered for this role, we would love the following:

Required:

• Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK).
• CT HV metering Installations.
• CT LV metering installations.
• 18th Edition Qualified (preferred but not essential).
• CT HV Inspection and Testing experience.
• CT LV Inspection and Testing experience.

Desirable:

• IOSH
• Assessor qualification

Skills and Knowledge:

• Commercially aware.
• Able to work under own initiative, and deliver within tight timescales.
• Able to prioritise workload effectively.
• Data Protection and GDPR Compliant.
• Strong Communications and Interpersonal Skills.
• Strong coaching ability with strong technical experience.
• Strong IT Skills, including Microsoft Office Suite.
• Strong Working Knowledge of the Gas & Electric Metering Industry standards, procedures and health and safety requirements.