Technical Support Engineer (Remote)

ZipRecruiter; Ashton-under-Lyne; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading utility-scale solar services business is seeking a Technical Support Engineer to enhance its O&M function. In this role, you will oversee the operation and maintenance of solar assets across multiple sites, working closely with field teams to troubleshoot complex issues and develop efficient operational procedures. Ideal for experienced O&M engineers looking to grow their portfolio in a remote role with occasional travel, this position offers a dynamic opportunity to contribute to sustainable energy operations.

Qualifications

• 5+ years installing and maintaining electrical systems.
• Experience in solar O&M with troubleshooting support.
• Strong knowledge of inverter systems and monitoring platforms.

Responsibilities

• Provide remote support to field engineers with complex fault-finding.
• Lead or support root cause analysis investigations.
• Maintain and develop technical documentation and guides.

Skills

Troubleshooting

Analytical skills

Problem-solving

Attention to detail

Communication protocols knowledge

Electrical schematics

MS Office

Education

NVQ Level 3 electrical certification

Job description

Job Description

TSP is partnered with a leading utility scale solar services business looking to grow its O&M technical function.

This business covers the the whole of Europe & is responsible for over 2GW of operating solar assets. In the UK alone it is responsible for the operation and maintenance of close to 800MW of solar assets across roughy 100 sites.

This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams to troubleshoot & resolve complex performance issues as quickly and effectively as possible. If there is a problem out in the field that the field service engineers cant fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting.

This is a new function in the business. Due to this you would be working with the senior engineering leadership to onboard new sites and build out SOPs to ensure the efficient day-to-day running of these projects.

This is an ideal role for someone who is in a similar role & looking to increase their portfolio size, or a skilled & experienced O&M engineer looking to step away from the tools.

Main responsibilities:

• Provide remote support to field engineers, assisting with complex fault-finding and resolution.
• Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement.
• Lead or support root cause analysis investigations for major incidents or repeated failures.
• Maintain and develop technical documentation, fault-finding guides, and repair procedures.
• Liaise with inverter and equipment manufacturers for escalated technical support cases, RMAs, and firmware updates.
• Collaborate with the field teams to identify common failure modes and propose mitigation strategies.
• Assist with commissioning and performance validation for new sites or retrofit works.
• Site attendance for technical support on inverter level failures unable to be resolved via remote support.
• Act as the main point of contact for the portfolio and management team regarding technical advice.
• Support the portfolio and management team with work order scheduling and dispatch.
• Participate in weekly scheduling meetings.

Key skills:

• At least five years’ working experience in the installation and maintenance of electrical systems for industrial sites;
• Proven experience in solar O&M, with a strong background in troubleshooting and support.
• Good knowledge on inverter systems, communication protocols and monitoring platforms.
• Proficient with single line diagrams and electrical schematics.
• Strong problem-solving skills, attention to detail & a methodical approach.
• Good knowledge of MS office tools;
• Valid and clean car driving license;
• NVQ Level 3 electrical certification.

This role is remote with roughly 15% travel to site, or to head office.