Technical Support Engineer (Previous Relevant Experince is Required). Job in Warwick Education [...]

Telent; Warwick; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join Telent as a Technical Support Engineer and play a vital role in maintaining the nation's critical infrastructure. This position includes responsibilities like configuring datacentre equipment, providing support, and ensuring service levels. Ideal candidates will possess IT certifications and strong problem-solving skills, alongside a proactive approach to IT support. Work in a diverse environment that champions inclusion and rewards skill development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Vendor certifications in VMware, MS Windows System Support, Cisco LAN/WAN, Juniper are beneficial.
• Knowledge of McAfee SIEM Security is advantageous.
• Ideal for someone eager to develop technical skills.

Responsibilities

• Configure and replace datacentre equipment like Cisco and Juniper devices.
• Provide on-site and on-call support.
• Proactively monitor availability and performance of TPCMS.

Skills

Problem-Solving

Communication

Adaptability

Education

Further education in IT/ICT

Tools

VMware

Cisco LAN/WAN

Juniper

McAfee SIEM

Job description

Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you'll do:

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
• Provide both on-site and on-call support for TPCMS with the ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues by resolving them or assigning to internal staff (engineers) or external providers (such as suppliers of equipment).
• Support continuous improvement programs for TPCMS and customer service by engaging with the System Management Team.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties through development and training of personnel.

Who you are:

This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It offers a great opportunity for growth in IT support, especially for someone who enjoys problem-solving and thrives in a team environment. The role involves 12-hour shift rotations and requires adaptability and strong communication skills. It is perfect for someone eager to develop technical skills and contribute to team success.

Key Requirements:

• Vendor certifications in VMware, MS Windows System Support, Cisco LAN/WAN, Juniper, IP Trade are beneficial.
• Knowledge of McAfee SIEM Security - Security Information Events Management.
• Further education in IT/ICT.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, allowing skill development and impact. We are committed to an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We champion diversity and inclusion, fostering an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure. Our work helps connect communities using the latest technology. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 people.

Brilliance brought together.

We are guided by our values:

Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.