Technical Support Engineer (NOC)

ISR Recruitment Ltd; Redruth; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading communications company is seeking a Technical Support Engineer to join their Network Operations team in Cornwall. This role involves providing excellent customer service, technical support for network infrastructure, and maintaining internal systems, while working on a shift basis. Strong IP networking skills and previous experience in customer service are desirable for this position.

Qualifications

• Practical experience of IP Networking (CCNA/JNCIA) is highly desirable.
• Customer service and network operations experience is crucial.
• Excellent communication skills to interact with customers effectively.

Responsibilities

• Provide first-class customer service and technical support.
• Monitor, operate and maintain internal systems within the Global Customer Support Centre.
• Assist in training and mentoring shift support teams.

Skills

Customer Service

IP Networking

Technical Support

Network Operations

Commercial Awareness

Education

CCNA

JNCIA

Job description

• Technical Support Engineer (NOC)
• Redruth, Cornwall
• Candidates must be eligible for SC Clearance
• Up to cGBP32,000 per year (+ GBP3.5K Shift-Allowance)

The Opportunity:

My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team.

This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts.

In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.

You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers.

Skills and Experience:

• Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable
• In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable
• To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively.
• To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year.
• Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings
• Customer Service/Network Operations/Technical Engineering experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Previous experience working with the MOD is desirable

Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans