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A leading communications company seeks a Technical Support Engineer (NOC) to join their Network Operations team in Redruth. This shift-based role involves delivering high-quality customer service and technical support for network infrastructure and customer-facing equipment. Candidates are expected to possess relevant technical qualifications and experience, particularly in IP networking. This is a fantastic opportunity to contribute to a global team within a company focused on growth and excellence in customer relations.
The Opportunity:
My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team.
This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts.
In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.
You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers.
Skills and Experience:
Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans