Technical Support Engineer (NOC)

ISR RECRUITMENT LIMITED; Redruth; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading communications company seeks a Technical Support Engineer (NOC) to join their Network Operations team in Redruth. This shift-based role involves delivering high-quality customer service and technical support for network infrastructure and customer-facing equipment. Candidates are expected to possess relevant technical qualifications and experience, particularly in IP networking. This is a fantastic opportunity to contribute to a global team within a company focused on growth and excellence in customer relations.

Qualifications

• Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable.
• Ability to absorb and retain knowledge of products and services.
• Previous experience working with the MOD is desirable.

Responsibilities

• Provide first-class Customer Service and Technical Support across network infrastructure.
• Monitor and maintain internal systems and manage processes within the Global Customer Support Centre.
• Assist in training and mentoring 1st and 2nd Line IT Support teams.

Skills

Customer Service

Technical Engineering

IP Networking

Fault Finding

Commercial Awareness

Education

CCNA or JNCIA Certification

Job description

• Technical Support Engineer (NOC)
• Redruth, Cornwall
• Candidates must be eligible for SC Clearance
• Up to c 32,000 per year (+ 3.5K Shift-Allowance)

The Opportunity:

My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team.

This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts.

In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.

You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers.

Skills and Experience:

• Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable
• In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable
• To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively.
• To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year.
• Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings
• Customer Service / Network Operations / Technical Engineering experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Previous experience working with the MOD is desirable

Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans