Technical Support Engineer(Linux Sys Admin)

Squiz; City of Edinburgh; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the tech sector is seeking a Technical Support Engineer with a strong background in Linux to resolve complex technical issues. Candidates should possess 3-5 years of troubleshooting experience, autonomy in fault finding, and knowledge of major technologies including AWS and Docker. You'll be responsible for maintaining and building infrastructure, conducting troubleshooting, and contributing to a customer-focused environment.

Qualifications

• 3-5 years of troubleshooting skills on Linux based systems.
• Experience working in major or critical incidents.
• Strong background with technologies like Linux, Git, AWS.

Responsibilities

• Solving technical problems for customers with their systems.
• Building and installing new infrastructure and servers.
• Troubleshooting and root cause analysis of projects.

Skills

Troubleshooting

Problem Solving

Customer Focus

Autonomy

Tools

Linux

Git

AWS

Docker

Terraform

Networking

Job description

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Technical Support Engineer(Linux Sys Admin), Edinburgh

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Client:

Squiz

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

841dd5e79da4

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are looking for a Technical Support Engineer (Linux) to join our Support Organisation here at Squiz. You would come from either a technical support or deployments background.We’re seeking a proactive and enthusiastic problem solver to resolve complex technical issues whilst maintaining a good customer focus.

For this role, we ask that can demonstrate

• 3-5 years of troubleshooting skills on Linux based systems
• Autonomy in fault finding
• Experience working in major or critical incidents.

You should have a strong background in as many of the following technologies

• Linux (Preferably Fedora/EL flavours of Linux)
• Revision/Configuration Control(SVN, Puppet4, Git/Gitlab)
• Server Monitoring(Nagios, Grafana, Thousand Eyes)
• Networking(DNS, Firewalls, Routing)

Nice to haves:

• Cloud based deployments
• AWS
• Docker
• Terraform
• Cloudflare

What you would do:

• Solving technical problems our customers have with their existing systems
• Building and installing new infrastructure, servers and machines, as well as maintenance of current infrastructure (vms servers (application & data), hosted systems, SAAS
• Troubleshooting and root cause analysis of key projects
• Working with the product team to migrate systems to SaaS
• Maintaining servers in AWS
• Suggesting and working on ways to improve our support environment

Note: Passing a Police check and/or security clearance may be required.

Location: Edinburgh (with ability to access the office 1-2 times per week)

There is an expectation that successful candidates would be willing to work as part of an on-call rota.