Technical Support Engineer(Linux Sys Admin)

TN United Kingdom; City of Edinburgh; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer with expertise in Linux systems to join their dynamic support team. This role involves troubleshooting complex technical issues, maintaining server infrastructure, and collaborating on exciting system migrations to SaaS. The ideal candidate will have a strong background in Linux, experience with critical incidents, and a proactive problem-solving attitude. If you are passionate about technology and enjoy working in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking organization and make a significant impact in the tech industry!

Qualifications

• 3-5 years of experience in technical support or deployments.
• Proactive approach to problem-solving with good customer focus.

Responsibilities

• Resolving technical issues for customers.
• Building and maintaining infrastructure and servers.
• Collaborating on system migrations to SaaS.

Skills

Troubleshooting skills on Linux-based systems

Autonomy in fault finding

Experience with major or critical incidents

Tools

SVN

Puppet4

Git/Gitlab

Nagios

Grafana

Thousand Eyes

AWS

Docker

Terraform

Cloudflare

Job description

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Technical Support Engineer(Linux Sys Admin), Edinburgh

Client:

Squiz

Location:

Edinburgh, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

841dd5e79da4

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are looking for a Technical Support Engineer (Linux) to join our Support Organisation at Squiz. The ideal candidate will have a background in technical support or deployments, with a proactive approach and enthusiasm for problem-solving to resolve complex technical issues while maintaining good customer focus.

Requirements include:

• 3-5 years of troubleshooting skills on Linux-based systems
• Autonomy in fault finding
• Experience working with major or critical incidents

Preferred technologies:

• Linux (preferably Fedora/EL flavors)
• Revision/Configuration Control (SVN, Puppet4, Git/Gitlab)
• Server Monitoring (Nagios, Grafana, Thousand Eyes)
• Networking (DNS, Firewalls, Routing)

Nice to have:

• Cloud deployments
• AWS
• Docker
• Terraform
• Cloudflare

Responsibilities include:

• Resolving technical issues for customers
• Building, installing, and maintaining infrastructure, servers, and virtual machines
• Troubleshooting and root cause analysis
• Collaborating with the product team on system migrations to SaaS
• Maintaining servers in AWS
• Suggesting improvements to support processes

Additional notes:

• Passing a police check and/or security clearance may be required.
• Location: Edinburgh, with the ability to access the office 1-2 times per week.
• Willingness to work as part of an on-call rota is expected.