Technical Support Engineer LHR CI-I

Kuehne + Nagel AS; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in London is seeking a Technical Support Engineer to manage and support IT services across multiple locations. The role requires demonstrable experience in technical support, strong communication skills, and a focus on customer service. You will be responsible for providing 1st to 3rd level support and managing client devices. Join us for a rewarding career that makes a difference in people’s lives.

Benefits

Kuehne + Nagel pension plan

Employee assistance program

Route 2 Rewards scheme

Qualifications

• Demonstrable experience in a similar environment.
• Knowledge of client device support and configuration.
• Understanding of modern network topologies and technologies.
• Strong communication skills at all levels.

Responsibilities

• Provide technical support and guidance on all supported systems.
• Play an active role in supporting the user base.
• Build new client devices for replacements and handovers.
• Manage and update TOPdesk call queues.

Skills

Technical support

Customer focus

Network topologies

Hardware and software security tools

Tools

TOPdesk

Client devices configuration

Job description

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location – based from our London office, you’ll be covering the London area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, you’ll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel.

How you create impact

• To provide technical support and guidance on all supported systems.
• To play an active role in supporting the user base, team members and colleagues.
• Build of new client devices to support device replacements, and new starter handovers.
• Complete asset sanitisation of leaver or replacement client devices in accordance with our policies.
• Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base.
• To ensure that systems availability is maintained in accordance with established service levels.
• Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs.
• To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function.

What we would like you to bring

• Demonstrable experience in a similar environment is expected
• Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery
• An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis
• Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function
• Strong communication skills at all levels and a strong customer focus – see the customer (user) as a priority

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.