Technical Support Engineer - LCMS

TN United Kingdom; Cheadle; On-site; GBP 30,000 - 50,000; Full time

Job description

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Technical Support Engineer - LCMS, Cheadle

Client: Agilent

Location: Cheadle, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a86fd66bdeac

Job Views:

2

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us.

Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Focusing on Liquid Chromatography and Mass Spectrometry products your goal will be to reduce customer downtime and identify repair strategies. You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focused, confident, flexible and willing to go the extra mile to delight our customers.

What You’ll Do:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio.
• You will be part of a team of 15 remote technical engineers based in the head office in Cheadle.
• You will be responsible for remote troubleshooting on hardware, software and applications.
• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Qualifications:

Your Profile:

• Bachelor, Master or PhD in Chemistry or Life Science based discipline.
• Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment.
• Excellent communication and customer service skills.
• A clearly demonstrated structured approach to work.
• The ability to organise and prioritise your workload effectively.
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
• The ability to set customer expectations and balance customer requirements with Agilent's business needs.
• Independent when working and excellent communication skills.

What We Offer:

• Outstanding company culture and working environment.
• Competitive compensation and benefits package.
• Work-Life-Balance programs.
• Company pension scheme.
• A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support