Technical Support Engineer (JavaScript)

Huntress - Key Accounts; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technical company is looking for a Technical Support Engineer (JavaScript) for a 12-month hybrid position in Staines. The successful candidate will assist customers with technical issues, requiring solid experience in technical support, JavaScript, and web applications. The role emphasizes excellent communication skills and a commitment to customer service.

Qualifications

• 2-4+ years of customer-facing technical support experience.
• Working knowledge of web applications stack and relevant technologies.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve technical cases created by customers.
• Provide help to understand or troubleshoot unexpected behaviors.
• Answer technical questions about the software and platform.

Skills

Customer-facing technical support experience

Web applications stack knowledge

JavaScript

CSS

HTML

XML

Relational Databases

Browser debug tools

Communication skills

Teamwork

Commitment to quality and customer service

Complex issue understanding

Job description

Technical Support Engineer (JavaScript) - Staines/Hybrid - 12 Months - £150-£200 per day

A global technical company is seeking an experienced Technical Support Engineer to join their team on an initial 12-month assignment. The successful candidate will resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform.

Skills and Experience:

1. 2 - 4+ years of customer-facing technical support experience
2. Working knowledge of components in a web applications stack
3. Experience in one or more of the following: JavaScript, CSS, HTML, XML
4. Experience with Relational Databases (e.g., MySQL, MariaDB, Oracle)
5. Proficiency in writing or debugging JavaScript or other object-oriented languages
6. Experience using browser debug tools such as IE F12 tools, Firebug, Chrome Developer Tools, etc.
7. Excellent verbal and written communication skills
8. Ability to work well in a team environment
9. Strong commitment to quality and customer service
10. Ability to understand and communicate complex issues and technical processes
11. Professional demeanor when handling complex user issues and customer interactions

Additional Information:

Huntress Search Ltd acts as a Recruitment Agency for permanent roles and as a Recruitment Business for temporary roles.

We promote a diverse and inclusive recruitment process, ensuring equal opportunity for all applicants regardless of race, sexual orientation, disability, age, or gender. We encourage applications from candidates of all backgrounds and will provide necessary accommodations to ensure a fair process.

Please Note: We can only consider applications from candidates who have the right to work in the UK.