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Technical Support Engineer / IT Technician

AWD online

Tees Valley

On-site

GBP 24,000 - 38,000

Full time

Today
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Job summary

A technology support provider in Stockton-on-Tees seeks a Technical Support Engineer / IT Technician to deliver high-quality ICT support to schools, charities, and businesses across the North East. The ideal candidate will have strong communication skills and relevant IT experience. Benefits include flexible working, a company pension, and professional development opportunities.

Benefits

Company pension
Private health insurance
Flexi-time working
Free on-site parking
Cycle to work scheme
Enhanced leave

Qualifications

  • Proven experience of working in an IT environment.
  • Excellent interpersonal and communication skills.
  • Full driving licence and daily access to a vehicle.

Responsibilities

  • Deliver technical support for schools, charities and businesses.
  • Set up networks, servers, PCs, Macs and related software.
  • Assist with Microsoft and Google cloud platforms.
  • Diagnose and resolve technical issues.

Skills

Interpersonal skills
Communication skills
Organisational abilities
Problem-solving abilities

Tools

Office 365
Azure
Gmail
Apple operating systems
Microsoft operating systems
Job description

Technical Support Engineer / IT Technician

An excellent opportunity for a Technical Support Engineer / IT Technician to join a friendly and motivated IT support team providing high-quality services to schools, charities and businesses across the North East.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Network Support Engineer, Systems Administrator, Desktop Support Technician, ICT Technician

SALARY: £24,938 to £37,142 per annum (depending on experience) + Benefits (see below)

LOCATION: Stockton-on-Tees, County Durham, North East England

JOB TYPE: Full-Time, Permanent

PLEASE NOTE: You will need a full driving licence and access to a vehicle daily (All journeys/mileage is paid for by the company)

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Technician to deliver ICT support across multiple organisations in the North East.

As a Technical Support Engineer / IT Technician you will play a key role in supporting servers, networks, end user devices and cloud technologies such as Office 365, Gmail and Azure.

The Technical Support Engineer / IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career.

RESPONSIBILITIES
  • Providing ICT Support: Deliver technical support for schools, charities and businesses across the North East
  • Installing and Configuring: Set up networks, servers, PCs, Macs and related software
  • Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail
  • Troubleshooting: Diagnose and resolve technical issues across hardware and software systems
  • Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner
  • Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support
  • Planning and Organisation: Manage your own workload and contribute to medium and long-term project planning
  • Technical Development: Keep up to date with IT changes and proactively develop skills
REQUIREMENTS

ESSENTIAL

  • Excellent interpersonal and communication skills
  • Proven experience of working in an IT environment
  • Strong organisational and problem-solving abilities
  • Experience with Microsoft and Apple operating systems
  • Ability to work both independently and within a team
  • Full driving licence and daily access to a vehicle

DESIRABLE

  • Experience with Office 365, Azure, Gmail or Intune
  • Knowledge of projectors, interactive displays or whiteboards
  • Familiarity with MDM solutions such as Meraki or Casper
  • Experience with virtualisation technologies such as Microsoft or VMware
  • Knowledge of networking components such as switches
BENEFITS
  • Company pension
  • Private health insurance (after 6 months)
  • Flexi-time working
  • Free on-site parking
  • Car salary sacrifice scheme
  • Bonus payments
  • Regular staff social events
  • Cycle to work scheme
  • Enhanced leave (26 days increasing to 31 after 5 years) plus 12 flexi days
  • Discount schemes
  • Professional development and training
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