Technical Support Engineer - Inkjet

Horizon Search & Selection Ltd; Shrewsbury; On-site; GBP 48,000 - 56,000; Full time

Job summary

A prominent recruitment agency is seeking an experienced Technical Support Engineer for a global company's manufacturing facility in Telford, Shropshire. Candidates should possess a degree in Engineering and demonstrable experience in technical support, particularly with industrial systems. The role offers a salary between £48,500 and £55,500 along with generous benefits including a profit-related bonus.

Benefits

Profit related bonus

Executive medical

Private health cover

Qualifications

• Experience in a technical support role related to industrial inkjet systems.
• Strong engineering background with knowledge of scientific systems.
• Excellent communication skills and ability to manage customer relationships.

Responsibilities

• Provide technical support for industrial inkjet printhead products.
• Engage with customers to identify and resolve issues.
• Prepare technical reports and manage multiple projects simultaneously.

Skills

Problem Solving

Technical Support

Customer Engagement

Project Management

Education

Degree in Engineering

Job description

We are looking for an experienced Technical Support Engineer to join our client at their prestigious manufacturing facility based in Telford, Shropshire. For this role we are seeking someone who has previous experience in a similar technical role. This role is offered on a full-time, permanent role + benefits and will include some travel within EMEA as necessary.


The company

Responsible for growing this global company’s Industrial Inkjet business with EMEA including industrial inkjet components and print engines to full scale high speed commercial printing systems and textile solutions. Offering a wide range of exciting technologies and solutions to customer and partners. This is an exciting time to join a growing organisation where innovation, initiative and fresh thinking are truly encouraged.


The role

This is an exciting, multi-disciplinary opportunity taking responsibility for providing the technical support of industrial inkjet printhead products to EMEA customers in person and remotely. You will take ownership of customer issues and see through problems to resolution, researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for the correct escalation of unresolved issues to the appropriate internal/external teams.

Other duties and responsibilities will include:

• Engage and build positive, effective and collaborative relationships with customers and internal colleagues learning an understanding of priorities and specific needs
• Analyse and solve issues that customers may face during the design, commissioning and operation at their facilities of all company printhead technology
• Proactively work with customers to quickly understand the root cause of any problems or issues they encounter
• Act as first line of contact for customers, working effectively to solve technical issues. This could either be via phone, email or chat. Managing issues trough to resolution or escalate matters as appropriate to second line support teams
• Provide prompt and accurate feedback to customers
• Prepare accurate and timely professional technical reports
• Manager several different projects/ tasks/ activities simultaneously
• As required conduct on-site investigations to determine possible reasons for the customer issue and provide technical site visit reports
• Some travel will be required to customer sites and also to trade shows


The person

Innovative and self-motivated, you will be pro-active in your approach. With a strong engineering background and a good understanding if industrial/ scientific systems and ideally some knowledge of industrial inkjet printing systems.

An electrical/ electronic bias would be preferable but not compulsory. However, a degree in an engineering discipline and demonstrable experience within a similar role are required. Experience of managing projects is also required.


The role offers a salary between £48,500 and £55,5000 and includes generous benefits which include profit related bonus, executive medical and private health cover. It’s important that candidates live a commutable distance from their impressive facility in Telford. Such a truly brilliant opportunity to work with a global company!
How to Apply
Please apply to Gemma Turp through our website or alternatively, you can email a copy of your CV to [e-mail]
We aim to respond with specific feedback to every applicant via email within 3 working days. However, as we are small two-person independent agency, if we are extremely busy this may take longer so, please allow up to 5 working days for us to reply to you. If you would like feedback sooner then feel free to contact us via email and we will come back to you ASAP.
GDPR
Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
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