Technical Support Engineer III (Cloud)

CoreWeave; Greater London; On-site; GBP 45,000 - 85,000; Full time

Benefits offered by this job

Family-level Medical Insurance

Family-level Dental Insurance

Generous Pension Contribution

Life Assurance at 4x Salary

Critical Illness Cover

Employee Assistance Programme

Tuition Reimbursement

Work culture focused on innovative dis

disruption

Job summary

CoreWeave, the Essential Cloud for AI, is seeking a Technical Support Engineer III to empower clients using our Kubernetes-powered HPC cloud.

You will operate in a 24/7/365 environment with 8-hour shifts from 7:00 AM to 7:00 PM local time, collaborating with engineers and researchers to troubleshoot mission-critical AI workloads, act as a technical escalation point, mentor teammates, and refine playbooks for swift, high-touch support.

Qualifications

• 5+ years in cloud support, systems administration, or tech support engineering.
• Hands-on Kubernetes administration and containerised environments.
• Proficiency in Linux system administration, networking, load balancing, and storage.

Responsibilities

• Troubleshoot and resolve issues impacting AI training workloads on Kubernetes HPC cloud.
• Mentor team members and deliver technical training.
• Perform ticket QA reviews and refine support playbooks.
• Maintain high-touch support communications and strict SLAs.

Skills

Cloud support

Kubernetes

Linux

Observability

Mentoring

On-call

Education

Bachelor's degree in CS/IT/Eng

Tools

Kubernetes

Grafana

Linux

Job description

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.

We're proud to be a Living Wage accredited Employer.

What You'll Do

The Customer Experience (CX) Organisation at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Supporting the infrastructure that powers the AI revolution across data centres, hardware systems, and customer workloads, the CX team aligns closely with internal and customer engineering teams to offer valuable field insights and contribute directly to the CoreWeave product roadmap and development.

About The Role

As a Technical Support Engineer III, you will be on the front lines empowering clients to harness the full potential of our advanced Kubernetes-powered High-Performance Computing (HPC) cloud infrastructure. Operating in a 24/7/365 environment with 8-hour shifts scheduled between 7:00 AM and 7:00 PM local time, you will collaborate with engineers and researchers to troubleshoot and resolve issues impacting mission-critical AI training workloads. In addition to serving as a technical escalation point for high-priority cases, you will mentor team members, deliver technical training, conduct ticket quality assurance reviews, and refine operational playbooks to maintain swift, high-touch support communications and strict SLAs.

Who You Are

• 5+ years of experience in cloud support, systems administration, or technical support engineering roles.
• Proven hands‑on technical experience with Kubernetes administration, workload orchestration, and containerised environments.
• Solid technical proficiency in Linux system administration, networking, load balancing, enterprise storage volumes, and node management.
• Demonstrated experience using observability and monitoring tools such as Grafana.
• Proven ability to mentor technical team members, perform ticket quality assurance reviews, and refine technical support workflows.
• Ability to work an 8-hour shift pattern between 7:00 AM and 7:00 PM local time within a 24/7/365 team structure, including participation in on‑call rotations and occasional weekend/holiday coverage.

Preferred

• Certified Kubernetes Administrator (CKA) certification.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, Physics, or a related technical field.
• Hands‑on experience developing onboarding materials, technical documentation, and coaching programmes for technical teams.
• Experience collaborating within a fast‑paced, global, multi‑time‑zone support organisation.
• Flexibility to travel up to 10% (~25 days per year) as required.

Wondering if you’re a good fit?

We believe in investing in our people and value candidates who bring diversified experiences to our teams—even if you do not match 100% of the listed criteria.

• You love to: Dive deep into complex technical problems, test solutions, and engage directly with clients.
• You’re curious about: Artificial Intelligence, HPC infrastructure, and scaling cloud compute resources.
• You’re an expert in: Delivering outstanding technical support, Kubernetes orchestration, and Linux systems administration.

Why CoreWeave?

About

We work hard, have fun, and move fast! We are in an exciting stage of hyper‑growth that you will not want to miss out on. We are not afraid of a little chaos, and we are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take‑off, the organisation’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

We’re hiring across multiple levels. Typical cash compensation ranges from ~226,000 PLN to ~302,000 PLN gross per annum, with additional performance based bonus & equity that can increase total compensation up to ~430,000 PLN at senior levels. The starting salary will be determined by job‑related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Equal Opportunity

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C.

• 1157, or (iv) asylee under 8 U.S.C.
• 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.