Technical Support Engineer – Holborn London

Jas Gujral; London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading company seeks a Technical Support Engineer in Holborn, London, to provide high-quality support to a global customer base. Ideal candidates are experienced in customer service, are natural problem solvers, and thrive in fast-paced environments. Key responsibilities include technical support and working on documentation projects as needed.

Qualifications

• 2-5 years experience in technical support or customer service.
• Fluent English speaker.
• Awareness of APIs and various web technologies.

Responsibilities

• Provide technical support to customers.
• Contribute to programming and documentation projects as needed.
• Solve customer problems efficiently and creatively.

Skills

Communication

Problem Solving

Customer Service

Organization

Creativity

Technical Support

Tools

MySQL

CSS

HTML

JavaScript

Git

Job description

Technical Support Engineer – Holborn London

As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support.

You will provide effective, high-quality technical support to the Company’s rapidly growing global customer base.

The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month.

The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required.

This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people’s problems.

Main responsibilities and qualifications:

Extremely strong communication and follow-up skills.

You can speak both engineer and human.

Speaks and writes English fluently.

Self-driven and thrives in a fast-paced environment.

Shows initiative; works hard and leads by example as part of a greater team.

Brings new ideas to the table about the support process and architecture; is able to implement them if needed!

Great organization skills and ability to plan ahead.

Must be a creative problem solver; able to think outside the box when challenging support issues appear.

Customer focused mentality required; you love helping other people and see how they make great use of our products.

Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL.

Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts..

Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence).

Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role

Salary for this role will be £35K - £38K.

Please send your CV to us in Word format along with salary.