Technical Support Engineer – Heating

White Recruitment; England; On-site; GBP 45,000 - 52,000; Full time

Job summary

A global leader in HVAC solutions seeks a Technical Support Engineer in Oxfordshire. This exciting role offers career progression to Technical Manager or similar positions and involves providing expert support for heating systems. You will be part of a dedicated team and enjoy a competitive salary with excellent benefits.

Benefits

33 days holiday

Private health insurance

Enhanced private pension

Qualifications

• Experience in HVAC or refrigeration design or R&D is preferred.
• Comfortable in a customer-facing environment.

Responsibilities

• Provide technical support to customers via phone, email, or in-person.
• Diagnose and resolve technical problems with heating systems.
• Maintain accurate records of customer interactions.

Skills

Customer facing skills

Technical problem-solving

Education

Degree or diploma in engineering or HVAC related field

Job description

Social network you want to login/join with:

Technical Support Engineer – Heating, Oxfordshire

col-narrow-left

Client:

White Recruitment

Location:

Oxfordshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

92007c312e24

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Technical Support Engineer – Heating

Technical Support Engineer required for a global leader of HVAC solutions. This is an exciting role that will lead to Technical Support Manager, Technical Manager, Technical Sales or similar within the business.

This is suitable for a Mechanical Engineer with knowledge of commercial or industrial heating systems

Package:

• Salary starting at £45, depending on experience, increasing incrementally following probation and approximately every 6 – 12 month thereafter
• 33 days holiday
• Private health insurance
• Enhanced private pension

Responsibilities:

• Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues
• Diagnose and resolve technical problems with heating systems and associated equipment
• Offer expert guidance on product installation, maintenance, and operation to clients and team members
• Work closely with the engineering and sales teams to support customer needs and deliver solutions
• Maintain accurate records of customer interactions and technical issues in the support system
• Participate in product training sessions to stay updated on new technologies and industry trends
• Assist with product testing and quality assurance processes as needed
• Collaborate with the team to develop and improve support processes and documentation

Requirements:

• Degree or diploma in engineering or a HVAC related field
• Experience of HVAC or refrigeration design or R&D
• Comfortable in a customer facing environment

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.