Technical Support Engineer ( Graduate Level)

Invinity Energy Systems; Motherwell; On-site; GBP 55,000 - 75,000; Full time

Job summary

Invinity Energy Systems seeks a capable engineer to commission deployed energy storage systems worldwide, on site or remotely. You will train others, diagnose complex electro‑mechanical equipment, and perform data analysis to optimise operations.

Travel to international sites is expected, with up to 30% travel. The role requires a Bachelor’s degree in electrical, computer, or mechanical engineering and strong data analysis and scripting skills (Python, Pandas, Bash, PowerShell).

Qualifications

• Bachelor’s degree in electrical, computer, or mechanical engineering.
• Ability to work safely and follow procedures; proficient with hand tools or quick learner.
• Ability to produce thorough analyses, O&M procedures, root cause and corrective actions reports.
• Proficiency in data analysis and programming (Python, Pandas, Bash, PowerShell).

Responsibilities

• Commission deployed systems worldwide, onsite or remote, training others in safety and efficiency.
• Respond to escalations from field engineers, technicians, partners and customers diagnosing complex electro‑mechanical equipment.
• Perform system analysis and development activities with data analysis, O&M reviews and problem solving.
• Develop and deliver training for internal personnel, customers and partners; may require travel.
• Develop data analysis standards and monitoring of system data to drive optimization.
• Engage with customers on operational issues to improve availability and optimization.
• Support sustainment of earlier generation systems and components to improve performance.
• Monitor field systems and provide technical support with clear written and verbal communication.
• Identify and implement technical and process improvements within Customer Operations.
• Maintain relationships with customers and staff across sites.
• Travel up to 30% (approx. up to four weeks) and perform other tasks as required.
• Note: sponsorship not provided; Right to Work in the UK required.

Skills

Data analysis

Python

Pandas

Bash

PowerShell

Electrical safety

Troubleshooting

Education

Bachelor’s degree in electrical, computer, or mechanical engineering

Job description

Responsibilities

• Commission deployed systems around the world, either onsite or remotely, and supports and trains others to perform this function safely and efficiently.
• Respond to issues escalated by field engineers, technicians, support partners, and customer support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro‑mechanical equipment that includes computers, software and controls systems.
• Perform system analysis and development activities to address operational issues. This will involve complex data analysis, O&M and operational reviews, and problem solving, often self‑directed.
• Develop and deliver training for internal personnel, customers and support partners, all of which may require domestic/international travel.
• Develop data analysis standards including the monitoring and assessment of system operational data to determine current and emerging issues, identifying and implementing operational optimisation strategies, and defining implementation actions to address these.
• Engage with customers on operational issues to drive system availability and operational optimisation.
• Support, and in some cases lead, sustainment activities of earlier‑generation systems and components to improve performance and maintainability.
• Monitor systems in the field and provides technical support assistance. Clear and concise communication methods are required, both written and verbal, to ensure field engineers, engineering teams and customers receive and understand the relevant technical support and safety guidance.
• Support and engage in continuous improvement activities across the business. Identify, capture, document, and implement technical and process improvements within the Customer Operations group.
• Maintain good relationships with customers, and technical and managerial staff at all customer sites.
• Must be able and willing to travel and work at global offices and customer sites often at short notice. While uncommon, travel for up to four weeks may be required. Approx 30% travel is expected potentially more.
• Other tasks as required and as reasonable across customer sites and Invinity premises.

Essential experience, skills, and qualifications

• Bachelor’s degree in electrical, computer, or mechanical engineering
• Ability to work safely and follow documented procedures; strong competence using hand tools or ability to learn
• Potential to produce thorough and accurate analyses, O&M procedures, root cause and corrective actions reports, and other supporting documentation and procedures
• Proficiency in data analysis and programming (i.e. Python, Pandas, Bash, PowerShell)

We are unable to provide Sponsorship for this role and you must have the Right to Work in the United Kingdom

NOTE: due to the nature of the role you should be able to stand and lift on occasion and be able to drive

Desirable or willing to learn

• Any experienced in commissioning, maintaining and troubleshooting of battery energy storage systems
• Customer‑facing experience
• Understanding of renewable energy generation, inverter/rectifier systems, or energy storage
• Understanding of commissioning of electrical and mechanical equipment
• Familiarity with industrial communications protocols and networks (i.e. Modbus RTU/TCP, CAN bus, TCP/IP networks, fibre optics, etc)

Invinity Energy Systems is small enough that every team member plays a critical role in our daily business, but large enough to participate in landmark clean energy projects around the world. With its exposure to our most impactful emerging products, this role will be critical in us delivering on those opportunities. If you are great at what you do, willing to engage with our dedicated, collaborative culture, and motivated by taking on and delivering against some of the biggest opportunities in energy today, we’d love to hear from you.