Technical Support Engineer (French-speaking)

Informatica; Maidenhead; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading data management firm is seeking a Technical Support Engineer who is proficient in French to join their team. Become a crucial part of ensuring customer success by resolving technical issues related to their cloud-based products. The role requires experience in technical troubleshooting and Java debugging, and offers a hybrid work schedule with benefits like health insurance and flexible time-off.

Benefits

Health, vision, and wellness benefits

Flexible time-off

Equity opportunities

Mental health support

Qualifications

• 2+ years supporting mission-critical enterprise software.
• Solid understanding of databases, operating systems, and cloud platforms.
• Minimum 2+ years relevant professional experience.

Responsibilities

• Manage and resolve customer issues through Salesforce CRM.
• Deliver high-quality technical support to customers.
• Analyze and reproduce complex software issues.

Skills

Proficiency in French (spoken and written)

Technical troubleshooting

Java debugging

Problem-solving skills

Cloud platform familiarity

Education

BA/BS or equivalent education

Tools

Salesforce CRM

Java

AWS

Azure

MS SQL Server

Web Services (SOAP, RESTful)

Job description

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Technical Support Engineer (French-speaking)

We're looking for a Technical Support Engineer candidate with experience in technical troubleshooting, Java debugging, and cloud-based platforms, to join our team in Ireland, France, Poland, Great Britain, or Germany. Hybrid work schedule with 2–3 days onsite per week.

You will report to the Director, Technical Support.

You will be part of Informatica's European support team, working on products including Cloud, Master Data Management, Data Integration, Data Quality, Governance, and Big Data. Your role is crucial in ensuring customer success by resolving technical issues and providing world-class support.

Technology You'll Use

Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP

Your Role Responsibilities

• Manage and resolve customer issues through Salesforce CRM
• Deliver high-quality technical support to customers, partners, and internal teams
• Analyze and reproduce complex software issues and manage support lifecycle
• Collaborate across teams to identify and escalate product defects
• Contribute to the knowledge base by documenting solutions and insights

What We'd Like to See

• Passion for customer success and quality support
• Effective problem-solving skills, comfortable with technical and non-technical stakeholders

Role Essentials

• Proficiency in French (spoken and written)
• 2+ years supporting mission-critical enterprise software
• Programming and debugging skills in Java or similar languages
• Solid understanding of databases, operating systems, and cloud platforms
• BA/BS or equivalent education and experience
• Minimum 2+ years relevant professional experience

Perks & Benefits

• Health, vision, and wellness benefits, including parental leave, adoption benefits, life and disability insurance, 401k or international pension plans
• Flexible time-off and hybrid work practices
• Equity opportunities and employee stock purchase program
• Mental health and Employee Assistance Program (EAP)

At Informatica, our DATA values guide us. We are passionate about building solutions that accelerate data innovation. Our employees are our greatest asset. If your experience aligns but doesn't match every qualification, apply anyway—you might be exactly who we need to fuel our future with innovation and culture.

Informatica (NYSE: INFA) is a leader in enterprise AI-powered cloud data management, empowering businesses to realize the transformative power of their assets. We pioneered the Informatica Intelligent Data Management Cloud, managing data across multi-cloud and hybrid systems, democratizing data for strategic advantage. Customers in about 100 countries and over 80 Fortune 100 companies rely on us. Visit www.informatica.com and connect with us on LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.