Technical Support Engineer (Football)

Aston Villa; Bodymoor Heath; On-site; GBP 32,000 - 46,000; Full time

Job summary

Aston Villa Football Club's Technology Team is expanding, and this Technical Support Engineer will be based at Bodymoor Heath Training Ground. You will deliver end-user IT support to players, coaches and staff, ensuring critical systems stay available in a fast-paced sporting environment.

You will support Microsoft 365, end-user devices, identity management and networking, handling incidents end-to-end across Windows and Apple platforms, and contributing to projects, documentation and knowledge

Qualifications

• Experience in a Service Desk or end-user support environment.
• Strong knowledge of Microsoft 365, endpoint technologies and networking.
• Ability to explain technical concepts to non-technical users and work independently.

Responsibilities

• Provide day-to-day IT support for end-user technology across Windows and Apple devices.
• Maintain secure, compliant, well-managed technology services and resolve incidents end-to-end.
• Contribute to technology projects, knowledge sharing and documentation.

Skills

Microsoft 365

Intune

Active Directory

Entra ID

Windows

Apple devices

End-user support

ITIL

Tools

Intune

Azure AD

Job description

Department: Technology Team

Hours of Work: Full Time (with flexibility to work evenings, weekends and matchdays as and when required)

Contract Type: Permanent

Salary: Attractive Renumeration Package

Location: Bodymoor Heath Training Ground

Closing Date: Sunday 8 November 2026

The Department

Our Technology team plays a vital role in supporting every area of the Club, providing the systems, infrastructure and innovation that help drive performance on and off the pitch. From supporting matchday operations and elite sporting environments to enhancing the experiences of supporters, partners and colleagues, the team delivers reliable, secure and forward-thinking technology solutions across the Club.

As the Club continues to grow and invest in its digital capabilities, we are looking to expand our Technology team with a number of exciting opportunities across different specialisms. This is a unique chance to play a key role in shaping the future of technology at the Club.

The Role

Working as a Technical Support Engineer, you will support the day-to-day operation of end-user technology and IT services and play a key role in delivering reliable, high-quality IT support to the Club’s football operations, with a primary focus on the Academy and Women’s team.

Acting as a trusted technology partner to players, coaches and support staff, you will ensure that critical systems, devices and services remain available and effective in a fast-paced, high-performance environment.

You will provide responsive technical support across Microsoft 365, end-user devices, collaboration tools, identity and access management, networking and workplace technology, taking ownership of incidents and service requests through to resolution. Supporting both Windows and Apple environments, you will help maintain secure, compliant and well-managed technology services while delivering an excellent user experience.

Based primarily at Bodymoor Heath, you will act as a key point of contact for football staff, providing discreet and time-sensitive support during training, match preparation and day-to-day operations. You will also contribute to technology projects, service improvements, knowledge sharing and documentation, while working collaboratively with the wider Technology team and providing additional support to the Men’s First Team when required.

For further information about the Role, please see the Role Profile

The Person

We are looking for a customer-focused and proactive IT professional with experience in a Service Desk, technical support or end-user technology environment. You will have a good understanding of Microsoft 365, endpoint technologies, identity and access management, and common networking concepts, alongside a passion for delivering excellent support and developing your technical expertise.

Utilising excellent communication and problem-solving skills, you will be able to explain technical concepts to non-technical users, effectively prioritise competing demands and work independently within a busy operational environment

You will possess a good working knowledge of Microsoft 365, Entra ID, Active Directory, Windows devices, mobile technology and endpoint management platforms such as Microsoft Intune. An understanding of ITIL principles and IT Service Management processes is essential, alongside knowledge of endpoint security, user access management and common networking technologies.

You must be able to work flexibly as the role requires working matchdays, evening and weekends as and when required. You must also hold a full, UK driving licence and have the ability to travel between Club sites.

Why Join Us?

There has never been a better time to join Aston Villa Football Club.Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding