Technical Support Engineer - FinTech, Customer-Centric

Academic Key; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Plaid is hiring a Technical Support Engineer in London. You will join a customer-focused team that helps users integrate Plaid products and resolve complex issues across engineering, product, and GTM teams.

The role emphasizes empathy, collaboration, and technical curiosity, with embedded engineering teams and a high standard for customer satisfaction. On-site London office offers a fast-paced fintech environment.

Qualifications

• 2+ years in a customer-facing role.
• 6+ months working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks).
• Preferred: 6+ months supporting technical projects and/or process improvement.

Responsibilities

• Interface with customers via Zendesk tickets.
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution.
• Work on projects with other TSEs to improve internal and external processes.
• Respond to 10+ customer tickets per day, meeting quality standards.
• Contribute to brainstorming and project execution (tooling, documentation, process improvements).
• Assist GTM teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Skills

Customer-facing

REST APIs

SQL

JavaScript or Python

Zendesk/Linear

Databricks

Tools

Zendesk

Linear

Databricks

CSS/HTML

Job description

Plaid is hiring a Technical Support Engineer in London. You will join a customer-focused team that helps users integrate Plaid products and resolve complex issues across engineering, product, and GTM teams.

The role emphasizes empathy, collaboration, and technical curiosity, with embedded engineering teams and a high standard for customer satisfaction. On-site London office offers a fast-paced fintech environment.