Technical Support Engineer (Energy Trading and Risk Management)

Hitachi Vantara Corporation; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading technology firm in Birmingham is seeking a Technical Support Engineer to join their Customer Experience team. You will focus on providing technical support and account management for key clients, ensuring customer success through effective communication and issue resolution. The ideal candidate has over five years of experience with C/ETRM applications and possesses excellent customer service and analytic skills. Competitive benefits are offered to support your wellbeing and personal development.

Benefits

Competitive benefits for wellbeing

Personal development opportunities

Qualifications

• Proven experience (ideally five years plus) working with C/ETRM applications.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management skills.
• Ability to provide an outstanding customer experience.

Responsibilities

• Tracking and taking ownership of customer issues/queries and managing through to resolution.
• Researching and troubleshooting software issues, providing customer feedback.
• Communicating feedback to and from technical teams globally.
• Organising regular customer meetings and providing status updates.

Skills

Customer service

Analytic skills

Account management

Job description

Description

The opportunity to strengthen the Customer Experience team: we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.

You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.

You will be a person with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.

Responsibilities

• Tracking and taking ownership of customer issues/queries and managing through to resolution
• Researching and troubleshooting software issues and providing prompt and accurate customer feedback
• Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
• Organise regular customer meetings and provide status updates to internal and external stakeholders
• Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction

Your background

• Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management.
• Ability to provide an outstanding customer experience for their clients.
• Self-motivated and adaptable.

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Accessibility and accommodations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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