Technical Support Engineer - EMEA

Sigma Computing; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where your analytical skills and customer focus will help shape the future of data accessibility. This role involves working closely with customers and cross-functional teams to resolve technical challenges and optimize service performance. You'll be part of a recognized team dedicated to providing exceptional support and fostering a collaborative work environment. With a commitment to innovation and excellence, this position offers a unique opportunity to contribute to cutting-edge cloud analytics solutions while enjoying a supportive and flexible workplace culture. If you're passionate about technology and customer success, this is the place for you!

Benefits

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for new parents

Traditional and Roth 401k

Commuter benefits

Lunch Program

Dog friendly office

Qualifications

• Experience supporting enterprise products for data analytics.
• Strong SQL skills with a focus on performance troubleshooting.

Responsibilities

• Assist customers with complex technical issues and collaborate with teams.
• Develop best practices and tools for diagnosing issues.

Skills

SQL proficiency

Communication skills

Data modeling concepts

Collaboration skills

Problem-solving

Education

Computer Science fundamentals

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

About the role:

Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for everyone. This team was recognized by TrustRadius as Best Customer Support 2021!

What you will be doing:

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

Qualifications we are looking for:

• Industry experience supporting enterprise products for data analytics.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding.
• Proficient in data modeling concepts.
• Ability to properly chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution.
• Desire to be a great teammate and have fun at work.

Highly Desirable Skills & Experiences:

• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, BigQuery.
• Knowledge of GCP, AWS.
• Startup experience.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures. The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.