Technical Support Engineer (Eligible for SC Clearance) London

Rise Technical Recruitment; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technical recruitment firm is seeking a Technical Support Engineer to provide hands-on technical support within a dynamic telecommunications environment. This role involves managing customer inquiries, performing RF troubleshooting, and ensuring service availability. The ideal candidate must come from a technical background in telecoms or maritime and be eligible for SC clearance. Competitive salary and benefits are offered, including full training and progression opportunities.

Benefits

Competitive salary

Annual bonus

Private healthcare

Pension

Gym membership

Full training

Qualifications

• Experience in IT/Technology role within telecoms/satcoms or maritime.
• Eligible for SC clearance.
• Desire for continuous self-development.

Responsibilities

• Provide hands-on technical support and manage IT infrastructure.
• Ensure 24/7 service availability by responding to inquiries.
• Perform RF troubleshooting and analyse satellite link statistics.

Skills

Technical troubleshooting

Network operations

Customer support

Interest in technology

Tools

Inmarsat Satellite Maritime equipment

Job description

Technical Support Engineer (Eligible for SC Clearance)
Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training
Surrey - 4 on, 4 off shifts days/nights

This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work with cutting-edge technology in a dynamic environment.

Established over 50 years ago, this leading intelligence organisation operates within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider.

Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams.

An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as Inmarsat Satellite Maritime customer equipment will put you at an advantage.
This is a chance for a motivated individual who is highly interested in tech in joining a brilliant team who are making a name for themselves in their industry.

The role:

Technical Support Engineer
Manage customer inquiries by responding promptly and efficiently, ensuring expectations and contractual obligations are met and, where possible, exceeded
Perform RF troubleshooting, analyse satellite link statistics, and provide network reports as needed for internal and external customers
Days & nights shift pattern, (Apply online only) & (Apply online only 4 on, 4 off

The person:

Previous experience in an IT/Technology role within the telecoms/satcoms or maritime industry
Has an interest in technology and wants to forever self develop
Eligible for SC clearance

Reference Number: BBBH - (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.