Technical Support Engineer (Eligible For SC Clearance)

Technical Support Engineer (Eligible for SC Clearance)
Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training
Surrey - 4 on, 4 off shifts days/nights

This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work with cutting-edge technology in a dynamic environment.

Established over 50 years ago, this leading intelligence organisation operates within a niche area of telecommunications and is continuing to thrive and further cement themselves as a well-known provider.

In this very important position, you will provide hands-on technical support and manage internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams.

An ideal candidate will:

• Come from a technical background, ideally within either a telecoms/satcoms or maritime setting.
• Have network operations or technical engineering experience and/or relevant satcom equipment/management systems experience, such as Inmarsat Satellite Maritime customer equipment.
• Be motivated and highly interested in technology.

The role:

• Manage customer inquiries by responding promptly and efficiently, ensuring expectations and contractual obligations are met and, where possible, exceeded.
• Perform RF troubleshooting, analyze satellite link statistics, and provide network reports as needed for internal and external customers.
• Work on a days & nights shift pattern (4 on, 4 off).

The person:

• Previous experience in an IT/Technology role within the telecoms/satcoms or maritime industry.
• Has an interest in technology and a desire for continuous self-development.
• Be eligible for SC clearance.

Reference Number: BBBH - (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.