Technical Support Engineer (Broadcast)

Christy Media Solutions; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader is seeking a high-level support engineer to provide technical support for media processing systems in North America. The role requires strong expertise in IP video technologies and excellent communication skills. Responsibilities include troubleshooting, managing service tickets, and occasionally traveling for client visits. Candidates should possess a Bachelor's degree and relevant experience in technical support roles.

Qualifications

• 3+ years' experience in a technical support or systems engineering role.
• Strong working knowledge of IP broadcasting protocols and standards.
• Proficient with Linux command-line tools and troubleshooting.

Responsibilities

• Provide Tier 1-2 technical support for media processing and distribution systems.
• Diagnose and resolve technical issues remotely and on-site.
• Manage service tickets and documentation effectively.

Skills

Technical support experience

IP video and broadcast technologies

Excellent communication skills

Networking fundamentals

Education

Bachelor's degree in Engineering, IT, or related field

Tools

Docker

Kubernetes

Job description

Overview

Our client is a global technology leader delivering innovative, end-to-end media and broadcast infrastructure solutions to major broadcasters, sports leagues, and content providers worldwide. With headquarters in Europe and the US, the company is a true innovator for media transport and processing technologies. As a high-level support engineer, you will play a key role in providing both remote and on-site technical support to North American customers. You''ll troubleshoot, test, and maintain advanced video and IP-based systems used in contribution, distribution, and media processing workflows. This role suits a technically skilled professional who thrives in a fast-paced, service-oriented environment and is eager to deepen their expertise in broadcast and IP media technologies.

Responsibilities

• Provide Tier 1-2 technical support for media processing, contribution, and distribution systems across North America.
• Diagnose and resolve technical issues, both remotely and on-site.
• Reproduce customer issues in a lab environment and collaborate with global engineering teams on solutions.
• Manage service tickets, documentation, and escalation processes.
• Coordinate product repairs, replacements, and updates.
• Participate in an on-call rotation to ensure 24/7 customer support coverage.
• Occasionally travel (approx. 10-15%) for customer site visits or deployments.

Qualifications

• Bachelor''s degree or equivalent technical qualification (Engineering, IT, or related field).
• 3+ years'' experience in a technical support, systems engineering, or broadcast operations role.
• Strong working knowledge of IP video and broadcast technologies, protocols and standards such as SMPTE 2110, NMOS, PTP, and SRT, etc.
• Familiarity with containerized and virtualized environments (Docker, Kubernetes).
• Competent in networking fundamentals (CCNA-level knowledge or equivalent).
• Experience with IP switch fabrics and cloud platforms.
• Proficient with Linux command-line tools and SSH-based troubleshooting.
• Excellent communication skills-clear, concise, and customer-oriented.
• Bilingual in English and Spanish is an asset.