Technical Support Engineer - BAR

flex; Blackburn; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global leader in critical power solutions is looking for a Technical Support Engineer based in Kendal or Blackburn. You will provide technical support to the sales team, engage with clients, and contribute to product development. The ideal candidate should be self-motivated with a strong attention to detail and capable of interfacing with electrical consultants. Competitive salary and various benefits are offered.

Benefits

Annual pay review

Enhanced annual leave

Employee recognition scheme

Volunteer days

Group Life Insurance

Cycle to Work scheme

Qualifications

• Ability to work in a busy, pressurised environment.
• Knowledgeable of Anord Mardix Electrical products.
• Full UK driving license is mandatory.

Responsibilities

• Provide technical support to the LVS sales team and clients.
• Engage with clients to influence plans and specifications.
• Review customer requirements, identify issues, and provide recommendations.

Skills

Self-motivated

Attention to detail

Ability to meet deadlines

Interfacing with Electrical Consultants

Job description

Overview

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Role

Technical Support Engineer - BAR based in Kendal or Blackburn.

Responsibilities

• Provide technical support to the LVS sales team and clients throughout the enquiry process.
• Engage with clients/consultants to ensure we are in control of the design process and influence plans and specifications.
• Contribute to developing Busbar products and facilitate sales execution.
• View and approve drawings, assist with the design/development and submittals of technical aspects of specifications during the enquiry stage.
• Minimise exposure and risk throughout the sales process by assisting the Busbar sales team with CDEs and other required technical documentation.
• Coordinate key project proposals during the handover process to operations.
• Build and maintain effective working relationships with the client, colleagues, and third parties.
• Provide technical direction in product design to drive innovation of Anord Mardix solutions.
• Proactively identify risks and recognise system deficiencies and implement effective technical solutions.
• Review customer requirements, identify potential issues, and provide recommendations that meet both Anord Mardix capabilities and customer specifications.
• Prepare and maintain required documentation.
• Assist with all technical aspects of Busbar enquiries as required.
• Apply the company’s methodology and enforce company standards.
• Ensure effective, timely and appropriate solutions are developed, communicated and implemented to fulfil business requirements, coordinating technical activities to avoid delays during the enquiry stage.
• Promote, develop, and extend the business while conforming to the Company’s directions and regulations.
• Report to the Sales Operations Manager – Busbar.

Experience we are looking for

• Self-motivated, enthusiastic and conscientious with a high standard of attention to detail.
• Ability to meet deadlines in a busy, pressurised environment and demonstrate flexibility.
• Ability to interface with Electrical Consultants, Lead Electrical Engineers, and End Users.
• Knowledgeable of Anord Mardix Electrical products, services, and competitors.
• Full UK driving license is mandatory.
• Eligible to work in UK.

What you’ll receive

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success
• Opportunities to learn new skills in a fast-paced industry
• A competitive salary and benefits package that includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

Flexible/Remote/Hybrid Work based on your Job Function
Travel opportunities (role dependent)
Support in your well-being by access to:

• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders

Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

BB97

Job Category: Sales - Marketing - Account Mgmt

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).